# Ask a Question **URL:** https://community.trooptrack.com/c/ask-a-question/22.md [Latest](https://community.trooptrack.com/latest.md) · [Categories](https://community.trooptrack.com/categories.md) · [Tags](https://community.trooptrack.com/tags.md) --- ## [About the Ask a Question category](https://community.trooptrack.com/t/about-the-ask-a-question-category/350)
**Author:** [@dave](https://community.trooptrack.com/u/dave)\ **Replies:** 0\ **Last updated:** [April 27, 2016, 1:22pm UTC](https://community.trooptrack.com/t/about-the-ask-a-question-category/350 "2016-04-27T13:22:30Z")
Do you have a question? That's not a bug or feature request? Post it here! Be sure to include details that will help us understand what you're asking about, but don't include personally identifiable information or cont… --- ## [Mailing lists don't work](https://community.trooptrack.com/t/mailing-lists-dont-work/14792)
**Author:** [@DanZuckerberg](https://community.trooptrack.com/u/DanZuckerberg)\ **Replies:** 5\ **Last updated:** [October 16, 2026, 7:24pm UTC](https://community.trooptrack.com/t/mailing-lists-dont-work/14792 "2026-10-16T19:24:04Z")
Is this a known issue that the predefined den mailing lists don’t work? --- ## [How Do I access Troop Track AI Assistant?](https://community.trooptrack.com/t/how-do-i-access-troop-track-ai-assistant/14768)
**Author:** [@jdcocojr](https://community.trooptrack.com/u/jdcocojr)\ **Replies:** 3\ **Last updated:** [September 9, 2026, 9:08pm UTC](https://community.trooptrack.com/t/how-do-i-access-troop-track-ai-assistant/14768 "2026-09-09T21:08:16Z")
How Do I access Troop Track AI Assistant? --- ## [Import Scoutbook Adult and Youth files](https://community.trooptrack.com/t/import-scoutbook-adult-and-youth-files/14766)
**Author:** [@BrianKrause3](https://community.trooptrack.com/u/BrianKrause3)\ **Replies:** 1\ **Last updated:** [September 3, 2026, 6:19pm UTC](https://community.trooptrack.com/t/import-scoutbook-adult-and-youth-files/14766 "2026-09-03T18:19:43Z")
I used to go into the old legacy version of Scoutbook and there was an options to export all the Youth and all the Adults. There is no longer the ability to do this. It was under this screen: I’d then go to TroopTrac… --- ## [Award Cards](https://community.trooptrack.com/t/award-cards/14676)
**Author:** [@sjmarshall](https://community.trooptrack.com/u/sjmarshall)\ **Replies:** 2\ **Last updated:** [August 13, 2026, 1:02am UTC](https://community.trooptrack.com/t/award-cards/14676 "2026-08-13T01:02:20Z")
TroopTrack is apparently not offering the pre-perforated award cards anymore. Has anyone found replacements for them? The best I can find is on Amazon, but the dimensions don’t match the TroopTrack layout. --- ## [Where/How do we enter Order of the Arrow (OA) info for members?](https://community.trooptrack.com/t/where-how-do-we-enter-order-of-the-arrow-oa-info-for-members/13407)
**Author:** [@apape](https://community.trooptrack.com/u/apape)\ **Replies:** 7\ **Last updated:** [August 9, 2026, 6:04pm UTC](https://community.trooptrack.com/t/where-how-do-we-enter-order-of-the-arrow-oa-info-for-members/13407 "2026-08-09T18:04:46Z")
I have found the OA Eligibility Report yet still not found where/how we enter OA data for members (i.e. we have several members who are in OA and I see no place to record that). Please help! --- ## [Emergency Contact Info report](https://community.trooptrack.com/t/emergency-contact-info-report/14748)
**Author:** [@SteveFesko](https://community.trooptrack.com/u/SteveFesko)\ **Replies:** 0\ **Last updated:** [July 15, 2026, 12:30pm UTC](https://community.trooptrack.com/t/emergency-contact-info-report/14748 "2026-07-15T12:30:47Z")
A few years back we requested a new field be added for Emergency Contact Information and Dave implemented it. At that time we also asked for a way to generate a report with the name of the member, and the emergency cont… --- ## [Why can't my parents see the medical info for thier scouts?](https://community.trooptrack.com/t/why-cant-my-parents-see-the-medical-info-for-thier-scouts/14735)
**Author:** [@EricMoore3](https://community.trooptrack.com/u/EricMoore3)\ **Replies:** 0\ **Last updated:** [June 16, 2026, 1:47pm UTC](https://community.trooptrack.com/t/why-cant-my-parents-see-the-medical-info-for-thier-scouts/14735 "2026-06-16T13:47:12Z")
Anyone know why the parents can’t see the medical info (dates on forms)? --- ## [I Can't send a "Help" Request](https://community.trooptrack.com/t/i-cant-send-a-help-request/14724)
**Author:** [@jdcocojr](https://community.trooptrack.com/u/jdcocojr)\ **Replies:** 3\ **Last updated:** [June 11, 2026, 3:21pm UTC](https://community.trooptrack.com/t/i-cant-send-a-help-request/14724 "2026-06-11T15:21:34Z")
All the emails I sent in the last couple of days have failed to deliver. When I attempt to send a help request, I get the following prompt: “Please type a few words to describe your problem and hit enter;” however, when … --- ## [Emails won’t send from Scouts account. Has to use parent account to send emails](https://community.trooptrack.com/t/emails-won-t-send-from-scouts-account-has-to-use-parent-account-to-send-emails/14721)
**Author:** [@SteveKeck](https://community.trooptrack.com/u/SteveKeck)\ **Replies:** 0\ **Last updated:** [May 21, 2026, 6:23pm UTC](https://community.trooptrack.com/t/emails-won-t-send-from-scouts-account-has-to-use-parent-account-to-send-emails/14721 "2026-05-21T18:23:25Z")
Can you contact me to track down why a scout cannot send emails from his account. When he sends from his account it just disappears and doesn’t show up in sent, but works fine when he uses his parent’s account. --- ## [How do I specify a Primary Household for a multi-household User?](https://community.trooptrack.com/t/how-do-i-specify-a-primary-household-for-a-multi-household-user/4026)
**Author:** [@nw37359](https://community.trooptrack.com/u/nw37359)\ **Replies:** 6\ **Last updated:** [May 16, 2026, 1:38pm UTC](https://community.trooptrack.com/t/how-do-i-specify-a-primary-household-for-a-multi-household-user/4026 "2026-05-16T13:38:10Z")
I have a grandparent that maintains a separate address than that of the household in which the Scout lives in. In order to accommodate this, I have created a unique household for the grandparent and made them a member o… --- ## [Exporting Pictures](https://community.trooptrack.com/t/exporting-pictures/14714)
**Author:** [@DavidBader](https://community.trooptrack.com/u/DavidBader)\ **Replies:** 1\ **Last updated:** [May 5, 2026, 6:54pm UTC](https://community.trooptrack.com/t/exporting-pictures/14714 "2026-05-05T18:54:29Z")
How can I get an export of all the pictures that have been uploaded into TroopTrack? --- ## [Can we export all Merit Badge Requirements into a single file?](https://community.trooptrack.com/t/can-we-export-all-merit-badge-requirements-into-a-single-file/14705)
**Author:** [@JustinMorgan1](https://community.trooptrack.com/u/JustinMorgan1)\ **Replies:** 2\ **Last updated:** [April 25, 2026, 8:48pm UTC](https://community.trooptrack.com/t/can-we-export-all-merit-badge-requirements-into-a-single-file/14705 "2026-04-25T20:48:08Z")
Are we able to export all of the Merit Badge Requirements in TroopTrack to a CSV file? I would like to track how the requirements have changed since the last update across the program. Thank you! --- ## [Potential customer](https://community.trooptrack.com/t/potential-customer/14697)
**Author:** [@brucep](https://community.trooptrack.com/u/brucep)\ **Replies:** 1\ **Last updated:** [March 25, 2026, 3:01pm UTC](https://community.trooptrack.com/t/potential-customer/14697 "2026-03-25T15:01:48Z")
Is there any way to import events? We currently use our annual planning spreadsheet to generate an .ics (iCalendar, RFC 5545) file that’s imported to our current system. Can advancement tracking be disabled? Scoutbook P… --- ## [When a scout is gone from TroopTrack](https://community.trooptrack.com/t/when-a-scout-is-gone-from-trooptrack/14692)
**Author:** [@TrishaMartinez](https://community.trooptrack.com/u/TrishaMartinez)\ **Replies:** 1\ **Last updated:** [March 16, 2026, 10:59pm UTC](https://community.trooptrack.com/t/when-a-scout-is-gone-from-trooptrack/14692 "2026-03-16T22:59:33Z")
I am new to the treasurer position in our pack. We had a family stop coming and their money accounts no longer show up in troop track. A few different questions to follow… I can see the last time they had dues processed… --- ## [Report of signup sheet signups](https://community.trooptrack.com/t/report-of-signup-sheet-signups/14682)
**Author:** [@malekem](https://community.trooptrack.com/u/malekem)\ **Replies:** 0\ **Last updated:** [February 11, 2026, 3:40am UTC](https://community.trooptrack.com/t/report-of-signup-sheet-signups/14682 "2026-02-11T03:40:31Z")
Can a canned report be created that will provide the name of each of the signup sheets and people at that have signed up for each item in the named spreadsheet? Background- I post 30 signup sheets during cookie season f… --- ## [SMS to Australia](https://community.trooptrack.com/t/sms-to-australia/14680)
**Author:** [@jonathon](https://community.trooptrack.com/u/jonathon)\ **Replies:** 1\ **Last updated:** [February 2, 2026, 3:59pm UTC](https://community.trooptrack.com/t/sms-to-australia/14680 "2026-02-02T15:59:42Z")
With the change in SMS integration, does Australia now have an option for sending SMS messages? --- ## [Missing Scouting America Service Stars for Adults](https://community.trooptrack.com/t/missing-scouting-america-service-stars-for-adults/14677)
**Author:** [@BrendanMeteer](https://community.trooptrack.com/u/BrendanMeteer)\ **Replies:** 2\ **Last updated:** [January 29, 2026, 1:57pm UTC](https://community.trooptrack.com/t/missing-scouting-america-service-stars-for-adults/14677 "2026-01-29T13:57:19Z")
Hello! I went to start putting Service Stars in for our adult leaders, and we’ve got several who were involved in scouting as cubs and scouts when they were young, and two who are older and were also leaders when their … --- ## [Odd formatting in Notes field when downloading report to csv](https://community.trooptrack.com/t/odd-formatting-in-notes-field-when-downloading-report-to-csv/14648)
**Author:** [@T200Membership](https://community.trooptrack.com/u/T200Membership)\ **Replies:** 1\ **Last updated:** [January 1, 2026, 1:33pm UTC](https://community.trooptrack.com/t/odd-formatting-in-notes-field-when-downloading-report-to-csv/14648 "2026-01-01T13:33:56Z")
Odd formatting in Notes field. I get this odd formatting in about 20 member’s Notes field when I run a report and download a CSV. I have tried everything I can do to remove it…any ideas why it won’t go away? test … --- ## [Emails or Texts Not Receiving?](https://community.trooptrack.com/t/emails-or-texts-not-receiving/14646)
**Author:** [@Pushkaraj](https://community.trooptrack.com/u/Pushkaraj)\ **Replies:** 5\ **Last updated:** [December 21, 2025, 10:12pm UTC](https://community.trooptrack.com/t/emails-or-texts-not-receiving/14646 "2025-12-21T22:12:37Z")
If members are not receiving emails or text messages from TroopTrack, here are the most common reasons and how to fix them. Common Reasons Emails Are Not Received The email address on the account is incorrect The m… --- ## [Custom domains down?](https://community.trooptrack.com/t/custom-domains-down/14639)
**Author:** [@nigelmendez](https://community.trooptrack.com/u/nigelmendez)\ **Replies:** 1\ **Last updated:** [December 8, 2025, 5:37pm UTC](https://community.trooptrack.com/t/custom-domains-down/14639 "2025-12-08T17:37:46Z")
Is anyone else’s custom domain not working anymore? We used to go to our main site (troop46mpls.com) and that would take us into TT. That is also the link for signup sheets, etc. And so those also no longer function. A… --- ## [How can I get TroopTrack to respond to me and fulfill my order?](https://community.trooptrack.com/t/how-can-i-get-trooptrack-to-respond-to-me-and-fulfill-my-order/14627)
**Author:** [@BradChambers1](https://community.trooptrack.com/u/BradChambers1)\ **Replies:** 8\ **Last updated:** [December 7, 2025, 7:26pm UTC](https://community.trooptrack.com/t/how-can-i-get-trooptrack-to-respond-to-me-and-fulfill-my-order/14627 "2025-12-07T19:26:44Z")
Hello - This is my first time posting on this forum so I apologize in advance if I’m doing something incorrectly. Frankly, I’m just trying to get help to resolve an issue that has been going on for an inordinate amount o… --- ## [Easy way to have parents show up on RSVP list?](https://community.trooptrack.com/t/easy-way-to-have-parents-show-up-on-rsvp-list/10738)
**Author:** [@MaryPadgett](https://community.trooptrack.com/u/MaryPadgett)\ **Replies:** 7\ **Last updated:** [November 28, 2025, 8:38pm UTC](https://community.trooptrack.com/t/easy-way-to-have-parents-show-up-on-rsvp-list/10738 "2025-11-28T20:38:44Z")
When I create a calendar entry and mark the patrols the event is for, only those listed in the patrols show up on the RSVP list. Is there a way to have all of the parents listed also without having to mark each parent? T… --- ## [Patrol Management - Permissions](https://community.trooptrack.com/t/patrol-management-permissions/14622)
**Author:** [@RenyMathew](https://community.trooptrack.com/u/RenyMathew)\ **Replies:** 2\ **Last updated:** [November 18, 2025, 2:57pm UTC](https://community.trooptrack.com/t/patrol-management-permissions/14622 "2025-11-18T14:57:08Z")
Does anyone know the minimum permissions needed for a user to be able to manage patrol membership/assignments? --- ## [Dashboard Configuration](https://community.trooptrack.com/t/dashboard-configuration/14623)
**Author:** [@TeamPeak](https://community.trooptrack.com/u/TeamPeak)\ **Replies:** 1\ **Last updated:** [November 12, 2025, 4:31pm UTC](https://community.trooptrack.com/t/dashboard-configuration/14623 "2025-11-12T16:31:41Z")
Is there any way to change the layout of the dashboard? Would like to reorder or remove items if we aren’t using those features. --- ## [Scheduling events - changed format](https://community.trooptrack.com/t/scheduling-events-changed-format/14284)
**Author:** [@KristineDeLisle](https://community.trooptrack.com/u/KristineDeLisle)\ **Replies:** 3\ **Last updated:** [November 11, 2025, 10:04pm UTC](https://community.trooptrack.com/t/scheduling-events-changed-format/14284 "2025-11-11T22:04:52Z")
We noticed today that the event scheduler looks very different. Notably, you cannot select custom email lists, which makes it very awkward to have meetings for subgroups. Please add this ability to select custom email l… --- ## [TT is automatically showing some RSVPs](https://community.trooptrack.com/t/tt-is-automatically-showing-some-rsvps/14609)
**Author:** [@StephenBo](https://community.trooptrack.com/u/StephenBo)\ **Replies:** 3\ **Last updated:** [October 20, 2025, 3:59pm UTC](https://community.trooptrack.com/t/tt-is-automatically-showing-some-rsvps/14609 "2025-10-20T15:59:28Z")
Every time I create an event it always shows that the same two scouts have rsvp’d yes. This is instantaneous. The scouts did not do this. Now this is happening for 2 more scouts. How can I stop this from happening? And I… --- ## [How can we enable TEXT MESSAGES in TT?](https://community.trooptrack.com/t/how-can-we-enable-text-messages-in-tt/14598)
**Author:** [@EvanAtkins](https://community.trooptrack.com/u/EvanAtkins)\ **Replies:** 4\ **Last updated:** [October 9, 2025, 10:23pm UTC](https://community.trooptrack.com/t/how-can-we-enable-text-messages-in-tt/14598 "2025-10-09T22:23:04Z")
What needs to be done to enable TEXT MESSAGING capability for TroopTrack in USA. Is there an additional service fee? Do we need our own Network Service provider? How do we enable this feature in our existing TroopTra… --- ## [Recording Physical Fitness Test Scores](https://community.trooptrack.com/t/recording-physical-fitness-test-scores/14596)
**Author:** [@jdcocojr](https://community.trooptrack.com/u/jdcocojr)\ **Replies:** 1\ **Last updated:** [October 8, 2025, 6:04pm UTC](https://community.trooptrack.com/t/recording-physical-fitness-test-scores/14596 "2025-10-08T18:04:44Z")
Our Troop conducts a semi-annual physical fitness test which includes pullups, pushups, crunches, and a 1-mile run, Is there an easy way to record participant scores on Troop Track? Thanks! Joe C. --- ## [Scoutbook Plus & Import CSV](https://community.trooptrack.com/t/scoutbook-plus-import-csv/14556)
**Author:** [@WadeSchmelzer](https://community.trooptrack.com/u/WadeSchmelzer)\ **Replies:** 23\ **Last updated:** [October 7, 2025, 9:59pm UTC](https://community.trooptrack.com/t/scoutbook-plus-import-csv/14556 "2025-10-07T21:59:23Z")
With the full transition to Scoutbook Plus for advancement, the generated report formatting through the program does not align with the needs to import these efficiently into Trooptrack. Does anyone have any tips/tricks… [Next page](https://community.trooptrack.com/c/ask-a-question/22.md?page=1)