# TroopTrack Bugs **URL:** https://community.trooptrack.com/c/bugs/45.md [Latest](https://community.trooptrack.com/latest.md) · [Categories](https://community.trooptrack.com/categories.md) · [Tags](https://community.trooptrack.com/tags.md) --- ## [About the TroopTrack Bugs category](https://community.trooptrack.com/t/about-the-trooptrack-bugs-category/10247)
**Author:** [@dave](https://community.trooptrack.com/u/dave)\ **Replies:** 3\ **Last updated:** [May 30, 2024, 7:54pm UTC](https://community.trooptrack.com/t/about-the-trooptrack-bugs-category/10247 "2024-05-30T19:54:40Z")
--- ## [Member missing from Members dropdown in Email Screen](https://community.trooptrack.com/t/member-missing-from-members-dropdown-in-email-screen/14785)
**Author:** [@TimMaloney](https://community.trooptrack.com/u/TimMaloney)\ **Replies:** 0\ **Last updated:** [September 23, 2026, 8:00pm UTC](https://community.trooptrack.com/t/member-missing-from-members-dropdown-in-email-screen/14785 "2026-09-23T20:00:35Z")
I went to send an email to a member of our Troop but their name doesn’t appear in the Members dropdown in the Send Email screen. The member is a Scout who has an email address and is listed as active in TroopTrack. --- ## [Reset Password Error](https://community.trooptrack.com/t/reset-password-error/14337)
**Author:** [@AliciaHunt](https://community.trooptrack.com/u/AliciaHunt)\ **Replies:** 10\ **Last updated:** [September 22, 2026, 3:07pm UTC](https://community.trooptrack.com/t/reset-password-error/14337 "2026-09-22T15:07:20Z")
Receive an error message when trying to reset a member’s password from the admin side. When member selects “forgot password” they do not receive email. --- ## [Email invites NOT sending - again!](https://community.trooptrack.com/t/email-invites-not-sending-again/14778)
**Author:** [@mariamurphy](https://community.trooptrack.com/u/mariamurphy)\ **Replies:** 5\ **Last updated:** [September 21, 2026, 7:58pm UTC](https://community.trooptrack.com/t/email-invites-not-sending-again/14778 "2026-09-21T19:58:34Z")
Email invites have not been going out the last few days. Anyone know what’s going on? --- ## [Cannot update events or modify participation in Scout records](https://community.trooptrack.com/t/cannot-update-events-or-modify-participation-in-scout-records/14777)
**Author:** [@LawrenceSharp](https://community.trooptrack.com/u/LawrenceSharp)\ **Replies:** 2\ **Last updated:** [September 21, 2026, 6:18pm UTC](https://community.trooptrack.com/t/cannot-update-events-or-modify-participation-in-scout-records/14777 "2026-09-21T18:18:12Z")
Hey there, suddenly I can no longer modify events. There is no menu item to edit events, nor to record attendance/participation. Also, I cannot modify an event in a Scout’s record, such as to update service hours or ca… --- ## [Delivery Failed for Send an Email](https://community.trooptrack.com/t/delivery-failed-for-send-an-email/14770)
**Author:** [@LowellFilak1](https://community.trooptrack.com/u/LowellFilak1)\ **Replies:** 3\ **Last updated:** [September 19, 2026, 1:41am UTC](https://community.trooptrack.com/t/delivery-failed-for-send-an-email/14770 "2026-09-19T01:41:38Z")
Send an Email repeatedly fails with Delivery Failed. --- ## [Stuck on subscription screen](https://community.trooptrack.com/t/stuck-on-subscription-screen/14689)
**Author:** [@AprilEldridge](https://community.trooptrack.com/u/AprilEldridge)\ **Replies:** 9\ **Last updated:** [August 13, 2026, 5:46pm UTC](https://community.trooptrack.com/t/stuck-on-subscription-screen/14689 "2026-08-13T17:46:10Z")
When I log in to TT, I am automatically directed to the subscription page and I am unable to navigate off of this page. I can, however, toggle between the “payment options” and the “all subscriptions”. I have deleted my… --- ## [Can not add adult special awards](https://community.trooptrack.com/t/can-not-add-adult-special-awards/14751)
**Author:** [@RudyRosiello](https://community.trooptrack.com/u/RudyRosiello)\ **Replies:** 3\ **Last updated:** [August 9, 2026, 5:52pm UTC](https://community.trooptrack.com/t/can-not-add-adult-special-awards/14751 "2026-08-09T17:52:59Z")
I can’t assign a special award to an adult. My council, and district have a few local awards that youth and registered adults can earn. If I create a custom award in the system I can assign it to youth only jus… --- ## [Multiple 50-Miler Awards](https://community.trooptrack.com/t/multiple-50-miler-awards/14191)
**Author:** [@troyschrader](https://community.trooptrack.com/u/troyschrader)\ **Replies:** 1\ **Last updated:** [July 17, 2026, 6:53pm UTC](https://community.trooptrack.com/t/multiple-50-miler-awards/14191 "2026-07-17T18:53:17Z")
The 50-Miler award can be earned more than once by a scout. However in TroopTrack, once you achieve the award, the system removes the option for the scout to earn the 50-Miler again (its no longer listed in the Start Ach… --- ## [Emails Failing to Send (June 2026)](https://community.trooptrack.com/t/emails-failing-to-send-june-2026/14722)
**Author:** [@AaronKoop](https://community.trooptrack.com/u/AaronKoop)\ **Replies:** 39\ **Last updated:** [June 22, 2026, 6:04pm UTC](https://community.trooptrack.com/t/emails-failing-to-send-june-2026/14722 "2026-06-22T18:04:32Z")
All of the emails going out today are getting the “Message scheduled for re-delivery” error. Anyone else? I’ve submitted a support request for our site, but wanted to see how widespread it is. --- ## [Email immediatly errors to Delivery Failed](https://community.trooptrack.com/t/email-immediatly-errors-to-delivery-failed/14739)
**Author:** [@RichardDunn](https://community.trooptrack.com/u/RichardDunn)\ **Replies:** 1\ **Last updated:** [June 19, 2026, 5:23pm UTC](https://community.trooptrack.com/t/email-immediatly-errors-to-delivery-failed/14739 "2026-06-19T17:23:59Z")
when sending an email, it immediatly goes to an error status of Delivery Failed - has been this way for 1.5 weeks --- ## [Emails are not sending](https://community.trooptrack.com/t/emails-are-not-sending/14742)
**Author:** [@DeniseBurbage](https://community.trooptrack.com/u/DeniseBurbage)\ **Replies:** 0\ **Last updated:** [June 19, 2026, 12:32am UTC](https://community.trooptrack.com/t/emails-are-not-sending/14742 "2026-06-19T00:32:43Z")
Emails does not seem to be working at all. Leaders have sent out a few test emails, and they say “delivery failed.” Our event emails are also not working even when scheduled. Please help!! --- ## [We haven't been able to send emails for a week](https://community.trooptrack.com/t/we-havent-been-able-to-send-emails-for-a-week/14730)
**Author:** [@DaveTabaka](https://community.trooptrack.com/u/DaveTabaka)\ **Replies:** 0\ **Last updated:** [June 15, 2026, 1:11am UTC](https://community.trooptrack.com/t/we-havent-been-able-to-send-emails-for-a-week/14730 "2026-06-15T01:11:24Z")
Hi, for over a week we’ve had multiple leaders send emails about troop meetings and no one is receiving them. Can you please have someone look into this issue for us? It’s our main way to communicate with the troop. We … --- ## [New Safeguarding Youth Training](https://community.trooptrack.com/t/new-safeguarding-youth-training/14716)
**Author:** [@JustinWeaver](https://community.trooptrack.com/u/JustinWeaver)\ **Replies:** 2\ **Last updated:** [May 14, 2026, 4:28pm UTC](https://community.trooptrack.com/t/new-safeguarding-youth-training/14716 "2026-05-14T16:28:13Z")
Hello, the new YPT now called Safeguarding Youth Training needs to be added to the training list. The training needs to be completed every year now. The training code is still Y01. --- ## [Email Formats Different](https://community.trooptrack.com/t/email-formats-different/13732)
**Author:** [@JustinWeaver](https://community.trooptrack.com/u/JustinWeaver)\ **Replies:** 4\ **Last updated:** [April 14, 2026, 8:44pm UTC](https://community.trooptrack.com/t/email-formats-different/13732 "2026-04-14T20:44:16Z")
In the past, manual and automated emails were formatted with a mobile friendly single column that was centered on the page. That seems to not be happening now so things are oddly justified and formated. --- ## [RSVP with no payment](https://community.trooptrack.com/t/rsvp-with-no-payment/13548)
**Author:** [@jp1](https://community.trooptrack.com/u/jp1)\ **Replies:** 20\ **Last updated:** [April 9, 2026, 6:15pm UTC](https://community.trooptrack.com/t/rsvp-with-no-payment/13548 "2026-04-09T18:15:59Z")
I set up an event and I enabled “Payment required to rsvp”. A parent RSVP’d from the IOS app. He did RSVP and then received the message saying that payment was not possible on the mobile app. But his RSVP was recorded ev… --- ## [Custom domain ssl not working](https://community.trooptrack.com/t/custom-domain-ssl-not-working/14700)
**Author:** [@urbanenomad](https://community.trooptrack.com/u/urbanenomad)\ **Replies:** 1\ **Last updated:** [March 29, 2026, 7:11pm UTC](https://community.trooptrack.com/t/custom-domain-ssl-not-working/14700 "2026-03-29T19:11:28Z")
Our custom domain ssl seems to not use our subdomain. How do I fix this? Our domain is https://trooptrack.cubscoutpack648.com/ --- ## [2+ Years and this serious bug has not been responded to](https://community.trooptrack.com/t/2-years-and-this-serious-bug-has-not-been-responded-to/14690)
**Author:** [@nigelmendez](https://community.trooptrack.com/u/nigelmendez)\ **Replies:** 2\ **Last updated:** [March 20, 2026, 12:52pm UTC](https://community.trooptrack.com/t/2-years-and-this-serious-bug-has-not-been-responded-to/14690 "2026-03-20T12:52:13Z")
Hi - I reported this in september 2024, and again in December 2025. This is a real problem and needs to be addressed. When parents update their info (school, grade, etc.) they can’t change the Patrol- it is not even sh… --- ## [Mailing List's Don't work as Expected](https://community.trooptrack.com/t/mailing-lists-dont-work-as-expected/14651)
**Author:** [@cmalmgren](https://community.trooptrack.com/u/cmalmgren)\ **Replies:** 7\ **Last updated:** [March 15, 2026, 5:49pm UTC](https://community.trooptrack.com/t/mailing-lists-dont-work-as-expected/14651 "2026-03-15T17:49:33Z")
My expectation for how a mailing list will work is that I can use my @gmail.com email address to send a message to the mailing list and that will then get distributed to all of the recipients using their emails. However,… --- ## [Email message not received](https://community.trooptrack.com/t/email-message-not-received/14688)
**Author:** [@TaraSlaminko](https://community.trooptrack.com/u/TaraSlaminko)\ **Replies:** 0\ **Last updated:** [March 5, 2026, 1:15am UTC](https://community.trooptrack.com/t/email-message-not-received/14688 "2026-03-05T01:15:46Z")
Email sent via troop track at 4:24 pm cst was not received by Gmail clients at least. I have Gmail and didn’t get my message or a TT confirmation that my email went out. I know Hotmail folks got it. --- ## [Searching in support returns error in console "Form responses must redirect to another location"](https://community.trooptrack.com/t/searching-in-support-returns-error-in-console-form-responses-must-redirect-to-another-location/14687)
**Author:** [@DaveTabaka](https://community.trooptrack.com/u/DaveTabaka)\ **Replies:** 1\ **Last updated:** [March 4, 2026, 4:00pm UTC](https://community.trooptrack.com/t/searching-in-support-returns-error-in-console-form-responses-must-redirect-to-another-location/14687 "2026-03-04T16:00:25Z")
Here’s the error I see in the Chrome Browser console at https://.trooptrack.com/community\_search. I was searching for the word “Preview” to see if there’s a way to preview an email format before it’s sent. ”turbo.es2017… --- ## [Service Hours not showing up](https://community.trooptrack.com/t/service-hours-not-showing-up/14686)
**Author:** [@LisaCoffield](https://community.trooptrack.com/u/LisaCoffield)\ **Replies:** 0\ **Last updated:** [March 2, 2026, 10:06pm UTC](https://community.trooptrack.com/t/service-hours-not-showing-up/14686 "2026-03-02T22:06:42Z")
Beginning in December 2025, service hours stopped tallying. When the events were created, they reflected so many hours. The girls were recorded as attended the event. But when I click participation and service, the event… --- ## [RSVP Issue](https://community.trooptrack.com/t/rsvp-issue/14647)
**Author:** [@MarkSmilor](https://community.trooptrack.com/u/MarkSmilor)\ **Replies:** 7\ **Last updated:** [February 27, 2026, 4:23pm UTC](https://community.trooptrack.com/t/rsvp-issue/14647 "2026-02-27T16:23:47Z")
Over the last several weeks recently created events have had incorrect and random RSVPs. This is currently an inconvenience but I am concern will be become more of an issue. Any support you could give would be apprecia… --- ## [Cub Scout AOL "Race Time" Import to Scoutbook Plus as Tiger "Rolling Tigers"](https://community.trooptrack.com/t/cub-scout-aol-race-time-import-to-scoutbook-plus-as-tiger-rolling-tigers/14684)
**Author:** [@BrendanMeteer](https://community.trooptrack.com/u/BrendanMeteer)\ **Replies:** 0\ **Last updated:** [February 24, 2026, 10:15pm UTC](https://community.trooptrack.com/t/cub-scout-aol-race-time-import-to-scoutbook-plus-as-tiger-rolling-tigers/14684 "2026-02-24T22:15:05Z")
Hello! The AOL “Race Time” Adventure imports into Scoutbook Plus as the Tiger “Rolling Tigers” Adventure. The Race Time ID Number is 163. The Rolling Tigers ID Number is 12. Thanks! -Brendan --- ## [Announcements and emails not sending](https://community.trooptrack.com/t/announcements-and-emails-not-sending/14678)
**Author:** [@PhilBower](https://community.trooptrack.com/u/PhilBower)\ **Replies:** 8\ **Last updated:** [February 15, 2026, 1:04pm UTC](https://community.trooptrack.com/t/announcements-and-emails-not-sending/14678 "2026-02-15T13:04:29Z")
Our weekly announcement e-blast was not received by any of our members (scheduled to send Friday morning). We tried a manual resend, and that one was also not received by anyone. We also tried to send a test email and th… --- ## [Limited Inbox Functionallity Restored](https://community.trooptrack.com/t/limited-inbox-functionallity-restored/14616)
**Author:** [@AaronStorey](https://community.trooptrack.com/u/AaronStorey)\ **Replies:** 3\ **Last updated:** [January 20, 2026, 7:38pm UTC](https://community.trooptrack.com/t/limited-inbox-functionallity-restored/14616 "2026-01-20T19:38:29Z")
Good afternoon all, there is some good news to share. TT development has implemented a fix that seems to have partially fixed the Inbox e-mail issues. So far I have been able to receive several messages to my units conta… --- ## [Checklists](https://community.trooptrack.com/t/checklists/14660)
**Author:** [@FondaLogston](https://community.trooptrack.com/u/FondaLogston)\ **Replies:** 1\ **Last updated:** [January 19, 2026, 8:05pm UTC](https://community.trooptrack.com/t/checklists/14660 "2026-01-19T20:05:40Z")
The items in our checklists are not showing up in the weekly newsletter. The information from 2014 says monthly newsletter, but I am assuming if we configure it to send weekly, it should show up in them as well. --- ## [Contact email not working](https://community.trooptrack.com/t/contact-email-not-working/14468)
**Author:** [@BradKelly](https://community.trooptrack.com/u/BradKelly)\ **Replies:** 17\ **Last updated:** [January 18, 2026, 6:51pm UTC](https://community.trooptrack.com/t/contact-email-not-working/14468 "2026-01-18T18:51:25Z")
Our emails to our contact address are not working today: Address not found Your message wasn’t delivered to contact@packXXX.trooptrack.email because the address couldn’t be found, or is unable to receive mail. --- ## [Email reminders sent for meeting that was previously cancelled](https://community.trooptrack.com/t/email-reminders-sent-for-meeting-that-was-previously-cancelled/14658)
**Author:** [@TruaxErin](https://community.trooptrack.com/u/TruaxErin)\ **Replies:** 0\ **Last updated:** [January 16, 2026, 3:48pm UTC](https://community.trooptrack.com/t/email-reminders-sent-for-meeting-that-was-previously-cancelled/14658 "2026-01-16T15:48:40Z")
Two days ago, I cancelled a meeting that was originally scheduled for this weekend. Today, TroopTrack sent out a reminder of the meeting to all invitees as if it were still happening\*.\*\*\* I clicked the link in the email … --- ## [Cannot log attendance when an adult guest is added](https://community.trooptrack.com/t/cannot-log-attendance-when-an-adult-guest-is-added/14653)
**Author:** [@ZachBruce1](https://community.trooptrack.com/u/ZachBruce1)\ **Replies:** 0\ **Last updated:** [January 10, 2026, 6:49pm UTC](https://community.trooptrack.com/t/cannot-log-attendance-when-an-adult-guest-is-added/14653 "2026-01-10T18:49:40Z")
When trying to mark a scout as attended under an event, the attendance log will not save if an adult guest is added on the sheet. We have verified this bug on multiple browsers, accounts, and devices. The attendance save… [Next page](https://community.trooptrack.com/c/bugs/45.md?page=1)