# Site Feedback **URL:** https://community.trooptrack.com/c/site-feedback/3.md [Latest](https://community.trooptrack.com/latest.md) · [Categories](https://community.trooptrack.com/categories.md) · [Tags](https://community.trooptrack.com/tags.md) --- ## [Purchasing](https://community.trooptrack.com/t/purchasing/14755)
**Author:** [@BernieMathon](https://community.trooptrack.com/u/BernieMathon)\ **Replies:** 0\ **Last updated:** [August 1, 2026, 3:32pm UTC](https://community.trooptrack.com/t/purchasing/14755 "2026-08-01T15:32:49Z")
How do I cancel troop track? When I questioned the billing department they sent me here. --- ## [EMAILS Not Going OUt](https://community.trooptrack.com/t/emails-not-going-out/14732)
**Author:** [@WilliamScanlan1](https://community.trooptrack.com/u/WilliamScanlan1)\ **Replies:** 0\ **Last updated:** [June 15, 2026, 4:05pm UTC](https://community.trooptrack.com/t/emails-not-going-out/14732 "2026-06-15T16:05:34Z")
Can we get some guidance on this?? --- ## [Community vote needed! Importing and Ranks/Merit badges vs versions and requirements](https://community.trooptrack.com/t/community-vote-needed-importing-and-ranks-merit-badges-vs-versions-and-requirements/14715)
**Author:** [@WalterHartman1](https://community.trooptrack.com/u/WalterHartman1)\ **Replies:** 0\ **Last updated:** [May 5, 2026, 7:16pm UTC](https://community.trooptrack.com/t/community-vote-needed-importing-and-ranks-merit-badges-vs-versions-and-requirements/14715 "2026-05-05T19:16:24Z")
Hi All, let’s help the team at TroopTrack gauge interest! Please reply to this thread with either your agreement or thoughts on the following: we agree that we want the ScoutbookPlus file import process to be as smooth… --- ## [Citizenship in the Community requirements are incorrect](https://community.trooptrack.com/t/citizenship-in-the-community-requirements-are-incorrect/14650)
**Author:** [@KristineDeLisle](https://community.trooptrack.com/u/KristineDeLisle)\ **Replies:** 2\ **Last updated:** [January 15, 2026, 11:47am UTC](https://community.trooptrack.com/t/citizenship-in-the-community-requirements-are-incorrect/14650 "2026-01-15T11:47:44Z")
Hello - I am a merit badge counselor for Citizenship in the Community and the requirements in the merit badge on TT are incorrect. For requirement 7, a should state: Identify three charitable organizations outside of Sc… --- ## [Safe Environment Program edit expiry date](https://community.trooptrack.com/t/safe-environment-program-edit-expiry-date/14488)
**Author:** [@JenniferModliszewski](https://community.trooptrack.com/u/JenniferModliszewski)\ **Replies:** 1\ **Last updated:** [June 24, 2025, 2:52pm UTC](https://community.trooptrack.com/t/safe-environment-program-edit-expiry-date/14488 "2025-06-24T14:52:46Z")
Hello, Our unit is affiliated with a Catholic diocese that now requires annual renewal of the safe environment training. The “Safe environment program” training available on TroopTrack has a five year expiration date (… --- ## [Text messaging](https://community.trooptrack.com/t/text-messaging/14374)
**Author:** [@ShawnM](https://community.trooptrack.com/u/ShawnM)\ **Replies:** 1\ **Last updated:** [February 27, 2025, 7:26pm UTC](https://community.trooptrack.com/t/text-messaging/14374 "2025-02-27T19:26:22Z")
Text messages are not sending…again! I can;t send a message to support because the Recaptcha is not loading. --- ## [Information on who emails are sent to missing](https://community.trooptrack.com/t/information-on-who-emails-are-sent-to-missing/14298)
**Author:** [@SteveKeck](https://community.trooptrack.com/u/SteveKeck)\ **Replies:** 2\ **Last updated:** [January 30, 2025, 10:31pm UTC](https://community.trooptrack.com/t/information-on-who-emails-are-sent-to-missing/14298 "2025-01-30T22:31:40Z")
When sending an email via troop track, the recipient of the email doesn’t get notified of all the people the email was sent to - as if all emails are being sent BCC. --- ## [Parent Not Receiving Emails Sent to Him](https://community.trooptrack.com/t/parent-not-receiving-emails-sent-to-him/14141)
**Author:** [@juliesprinkle](https://community.trooptrack.com/u/juliesprinkle)\ **Replies:** 1\ **Last updated:** [October 10, 2024, 12:59am UTC](https://community.trooptrack.com/t/parent-not-receiving-emails-sent-to-him/14141 "2024-10-10T00:59:51Z")
Hello - we have a parent who is not receiving emails directly sent to him, and sometimes receiving CC’s when an email is sent to his scout. We cannot figure out what is wrong. Please help! --- ## [RSVP quality of life requests/feedback](https://community.trooptrack.com/t/rsvp-quality-of-life-requests-feedback/13843)
**Author:** [@ieshet](https://community.trooptrack.com/u/ieshet)\ **Replies:** 6\ **Last updated:** [August 12, 2024, 2:18pm UTC](https://community.trooptrack.com/t/rsvp-quality-of-life-requests-feedback/13843 "2024-08-12T14:18:47Z")
Hello - I wanted to to bring up a couple of items that would make my life SO much easier with regard to RSVPs: RSVP digest - as Scoutmaster, it would be incredibly helpful to get a report or be able to access a page t… --- ## [Please update Entrepreneurship Merit Badge Requirements](https://community.trooptrack.com/t/please-update-entrepreneurship-merit-badge-requirements/13888)
**Author:** [@girltroop1642](https://community.trooptrack.com/u/girltroop1642)\ **Replies:** 3\ **Last updated:** [June 3, 2024, 6:20pm UTC](https://community.trooptrack.com/t/please-update-entrepreneurship-merit-badge-requirements/13888 "2024-06-03T18:20:07Z")
I there a way to get the Entrepreneurship Merit Badge requirements updated? --- ## [PENDING: Submit all Public pages to Search Engines](https://community.trooptrack.com/t/pending-submit-all-public-pages-to-search-engines/8432)
**Author:** [@KevinSweere](https://community.trooptrack.com/u/KevinSweere)\ **Replies:** 2\ **Last updated:** [March 20, 2024, 2:56am UTC](https://community.trooptrack.com/t/pending-submit-all-public-pages-to-search-engines/8432 "2024-03-20T02:56:06Z")
Google discontinued their URL submission tool in July 2018. Now, the only way to submit your website is by adding your sitemap in Search Console. What is a sitemap? It’s a file that lists all the pages on a website. It… --- ## [Site format is not correct](https://community.trooptrack.com/t/site-format-is-not-correct/13625)
**Author:** [@MikeBoehmer](https://community.trooptrack.com/u/MikeBoehmer)\ **Replies:** 10\ **Last updated:** [December 21, 2023, 4:16pm UTC](https://community.trooptrack.com/t/site-format-is-not-correct/13625 "2023-12-21T16:16:03Z")
Open the site today for the first time in a while the format is incorrect. Looking more line bunch of document than a web site. Also, the links to documents in the emails send by Trooptrack are returning errors. media… --- ## [Site format has changed](https://community.trooptrack.com/t/site-format-has-changed/13627)
**Author:** [@KathyScott1](https://community.trooptrack.com/u/KathyScott1)\ **Replies:** 6\ **Last updated:** [November 16, 2023, 1:31am UTC](https://community.trooptrack.com/t/site-format-has-changed/13627 "2023-11-16T01:31:01Z")
This is what I am seeing. I am not sure if it is a software bug or an issue on my end. Any help appreciated. --- ## [Manage active achievements](https://community.trooptrack.com/t/manage-active-achievements/13595)
**Author:** [@Lori\_Cross](https://community.trooptrack.com/u/Lori_Cross)\ **Replies:** 0\ **Last updated:** [October 26, 2023, 6:07pm UTC](https://community.trooptrack.com/t/manage-active-achievements/13595 "2023-10-26T18:07:04Z")
SHOUT OUT TO TROOPTRACK!! Thank you for the Manage Active Achievements! This has been such a great asset to our Troop since GS badges constantly change!!! --- ## [Scout patrol changing to "unassigned"](https://community.trooptrack.com/t/scout-patrol-changing-to-unassigned/13558)
**Author:** [@CharlesSanderson](https://community.trooptrack.com/u/CharlesSanderson)\ **Replies:** 1\ **Last updated:** [October 1, 2023, 10:31pm UTC](https://community.trooptrack.com/t/scout-patrol-changing-to-unassigned/13558 "2023-10-01T22:31:28Z")
We’ve been having an odd bug where the Troop assigned to a scout seems to be getting deleted. I think what’s happening is that they have been updating their information, but do not have all the permissions. When I chan… --- ## [TroopTrack Support - Transfer Request](https://community.trooptrack.com/t/trooptrack-support-transfer-request/13550)
**Author:** [@TamiDetwieler](https://community.trooptrack.com/u/TamiDetwieler)\ **Replies:** 2\ **Last updated:** [September 25, 2023, 10:45pm UTC](https://community.trooptrack.com/t/trooptrack-support-transfer-request/13550 "2023-09-25T22:45:53Z")
Does anyone actually man the support or help desks for transfer requests and e-mails? I’ve been trying to help a family transfer from their former troop to ours Since August 1st. I’ve now sent 4 requests to TroopTrack … --- ## [Why is the Spouse field required when clicking the Join Now link on the Pack / Troop Public Website](https://community.trooptrack.com/t/why-is-the-spouse-field-required-when-clicking-the-join-now-link-on-the-pack-troop-public-website/12475)
**Author:** [@aweiss](https://community.trooptrack.com/u/aweiss)\ **Replies:** 3\ **Last updated:** [September 21, 2023, 5:52pm UTC](https://community.trooptrack.com/t/why-is-the-spouse-field-required-when-clicking-the-join-now-link-on-the-pack-troop-public-website/12475 "2023-09-21T17:52:22Z")
Kind of excluding entire groups of people. Unmarried parents, single parents, divorced parents. There are more. This is a exclusionary, both as a required field, and with the word spouse. Additionally, requiring the … --- ## [Entering attendance from the calendar](https://community.trooptrack.com/t/entering-attendance-from-the-calendar/13456)
**Author:** [@SusanLewis](https://community.trooptrack.com/u/SusanLewis)\ **Replies:** 1\ **Last updated:** [August 9, 2023, 11:00pm UTC](https://community.trooptrack.com/t/entering-attendance-from-the-calendar/13456 "2023-08-09T23:00:28Z")
Trying to enter attendance for tonight’s meeting. I am only able to enter RSVP’s. Cannot access attendance and enter service hours for the appropriate attendees. --- ## [Email Invitees Permissions Option in Event Page](https://community.trooptrack.com/t/email-invitees-permissions-option-in-event-page/13339)
**Author:** [@AlexanderZupanski](https://community.trooptrack.com/u/AlexanderZupanski)\ **Replies:** 1\ **Last updated:** [May 26, 2023, 8:20pm UTC](https://community.trooptrack.com/t/email-invitees-permissions-option-in-event-page/13339 "2023-05-26T20:20:51Z")
I was wondering if there was a away to allow scouts (with their limited permission/access) to be able to use the “Email Invitees” option on an event but still not be able to actually edit the event. We would like to allo… --- ## [Photo URLs are public](https://community.trooptrack.com/t/photo-urls-are-public/13231)
**Author:** [@ieshet](https://community.trooptrack.com/u/ieshet)\ **Replies:** 3\ **Last updated:** [April 28, 2023, 5:13pm UTC](https://community.trooptrack.com/t/photo-urls-are-public/13231 "2023-04-28T17:13:03Z")
Hello - In doing a few searches, I found stated that photo URLs being able to be loaded without authentication is working as expected. This is problematic as a ‘default’ state and I would love to have the option to mak… --- ## [New Royal Rangers Skill Merits](https://community.trooptrack.com/t/new-royal-rangers-skill-merits/12871)
**Author:** [@RobertSpeicher](https://community.trooptrack.com/u/RobertSpeicher)\ **Replies:** 4\ **Last updated:** [February 20, 2023, 1:17am UTC](https://community.trooptrack.com/t/new-royal-rangers-skill-merits/12871 "2023-02-20T01:17:13Z")
Good morning, I added this in another site, but under the Feedback area may be more appropriate. I realize from the latest announcement, updates may be slower, but please add this to your list. Royal Rangers has added… --- ## [Still in business?](https://community.trooptrack.com/t/still-in-business/12796)
**Author:** [@RichardCherra](https://community.trooptrack.com/u/RichardCherra)\ **Replies:** 7\ **Last updated:** [November 5, 2022, 4:03pm UTC](https://community.trooptrack.com/t/still-in-business/12796 "2022-11-05T16:03:46Z")
Is TroopTrack still in business? The phone number on my invoice is disconnected, the customer support page “doesn’t exist” and I can’t get anyone to respond to emails of support or service tickets. --- ## [Add Junior Budget Maker and My Money Plan](https://community.trooptrack.com/t/add-junior-budget-maker-and-my-money-plan/12782)
**Author:** [@GSTroopLeader65413](https://community.trooptrack.com/u/GSTroopLeader65413)\ **Replies:** 0\ **Last updated:** [October 25, 2022, 7:38pm UTC](https://community.trooptrack.com/t/add-junior-budget-maker-and-my-money-plan/12782 "2022-10-25T19:38:25Z")
Could we please have the Junior Budget Maker and Junior My Money Plan badges added? Budget Maker: A budget means keeping track of how to spend and save money to meet a goal. Creating a budget helps you plan to mee… --- ## [What happened to the indentation on the infra and web sites?](https://community.trooptrack.com/t/what-happened-to-the-indentation-on-the-infra-and-web-sites/10401)
**Author:** [@RussellBorner](https://community.trooptrack.com/u/RussellBorner)\ **Replies:** 1\ **Last updated:** [June 27, 2022, 9:31pm UTC](https://community.trooptrack.com/t/what-happened-to-the-indentation-on-the-infra-and-web-sites/10401 "2022-06-27T21:31:13Z")
What happened to the indentation on the infra and web sites? The old website looked similar to: Now everything is lined up like this: How can we restore the indentation? --- ## [Email Attendees - Not Working](https://community.trooptrack.com/t/email-attendees-not-working/12081)
**Author:** [@mycrookedcreek](https://community.trooptrack.com/u/mycrookedcreek)\ **Replies:** 2\ **Last updated:** [December 30, 2021, 6:46pm UTC](https://community.trooptrack.com/t/email-attendees-not-working/12081 "2021-12-30T18:46:37Z")
When I try to email the Invitees for an event I get this screen: I’ve tried all combinations of the checkboxes (I need it to go to everyone, but no one has RSVP yet). I see a similar error from 2020, but this is new… --- ## [TroopTrack Email Deficiencies ](https://community.trooptrack.com/t/trooptrack-email-deficiencies/11305)
**Author:** [@AlonWiedenman](https://community.trooptrack.com/u/AlonWiedenman)\ **Replies:** 15\ **Last updated:** [November 29, 2021, 9:57pm UTC](https://community.trooptrack.com/t/trooptrack-email-deficiencies/11305 "2021-11-29T21:57:54Z")
Dear Troop Track, There are several challenges we are having with Troop Track email that I am hoping you can help with: We can’t tell who an email was sent to (as the receiver of the email) We can’t be sure who we are… --- ## [Training: ATEM CPR/AED/etc](https://community.trooptrack.com/t/training-atem-cpr-aed-etc/11981)
**Author:** [@Trendecide](https://community.trooptrack.com/u/Trendecide)\ **Replies:** 5\ **Last updated:** [November 22, 2021, 11:37pm UTC](https://community.trooptrack.com/t/training-atem-cpr-aed-etc/11981 "2021-11-22T23:37:19Z")
Could you please add ATEM (American Trauma Event Management) training certifications as options to your list of training options? These are: ATEM: CPR ATEM: CPR/AED ATEM: CPR/AED/First Aid ATEM: Severe Bleed ATEM… --- ## [BSA Leadership: Musician](https://community.trooptrack.com/t/bsa-leadership-musician/11980)
**Author:** [@Trendecide](https://community.trooptrack.com/u/Trendecide)\ **Replies:** 0\ **Last updated:** [October 31, 2021, 3:23am UTC](https://community.trooptrack.com/t/bsa-leadership-musician/11980 "2021-10-31T03:23:47Z")
The Musician leadership position is missing as an option. Could this please be added? Thank you! --- ## [Sending emails from gmail](https://community.trooptrack.com/t/sending-emails-from-gmail/11633)
**Author:** [@ScottHalley](https://community.trooptrack.com/u/ScottHalley)\ **Replies:** 3\ **Last updated:** [July 9, 2021, 1:17pm UTC](https://community.trooptrack.com/t/sending-emails-from-gmail/11633 "2021-07-09T13:17:20Z")
Hello - I know there have been some recent email challenges, but has anything changed with the ability to send to mailing lists from personal accounts (gmail)? I’ve had two in the past week that have not sent, but when … --- ## [Â character in email sent to mailing list from Outlook](https://community.trooptrack.com/t/a-character-in-email-sent-to-mailing-list-from-outlook/11581)
**Author:** [@AlonWiedenman](https://community.trooptrack.com/u/AlonWiedenman)\ **Replies:** 9\ **Last updated:** [May 20, 2021, 6:39pm UTC](https://community.trooptrack.com/t/a-character-in-email-sent-to-mailing-list-from-outlook/11581 "2021-05-20T18:39:55Z")
So I just tried the feature to send emails for a ‘standard’ email client (in this case Outlook) to the trooptrack mailing list. It worked, but showed the  character in several places… like this: Troop Committee,  D… [Next page](https://community.trooptrack.com/c/site-feedback/3.md?page=1)