# Uncategorized **URL:** https://community.trooptrack.com/c/uncategorized/1.md [Latest](https://community.trooptrack.com/latest.md) · [Categories](https://community.trooptrack.com/categories.md) · [Tags](https://community.trooptrack.com/tags.md) --- ## [Requirement Changes for Achievements](https://community.trooptrack.com/t/requirement-changes-for-achievements/13866)
**Author:** [@dave](https://community.trooptrack.com/u/dave)\ **Replies:** 126\ **Last updated:** [July 22, 2026, 6:53pm UTC](https://community.trooptrack.com/t/requirement-changes-for-achievements/13866 "2026-07-22T18:53:38Z")
Please post achievement requirement changes here. As you do, please make sure you: Check if the change has already been posted in this topic Specify the organization (BSA, AHG, BPSA-US, etc) it applies to Specify the a… --- ## [Welcome to the TroopTrack User Community!](https://community.trooptrack.com/t/welcome-to-the-trooptrack-user-community/8)
**Author:** [@system](https://community.trooptrack.com/u/system)\ **Replies:** 5\ **Last updated:** [July 26, 2017, 3:19pm UTC](https://community.trooptrack.com/t/welcome-to-the-trooptrack-user-community/8 "2017-07-26T15:19:23Z")
Thanks for being a part of the TroopTrack Community. This is the place for TroopTrack users to find answers to questions, to give advice to other users, to discuss features with the TroopTrack staff, and more. Please do… --- ## [Use of AI Agents (Grok Bot)](https://community.trooptrack.com/t/use-of-ai-agents-grok-bot/14791)
**Author:** [@AaronKoop](https://community.trooptrack.com/u/AaronKoop)\ **Replies:** 0\ **Last updated:** [October 15, 2026, 11:56pm UTC](https://community.trooptrack.com/t/use-of-ai-agents-grok-bot/14791 "2026-10-15T23:56:39Z")
Has anyone tried to use an AI Agent like Grok Bot to automate certain tasks on TroopTrack? I was thinking that certain troop roles and their interactions within TroopTrack could probably be made much easier with these po… --- ## [Account Suspended?](https://community.trooptrack.com/t/account-suspended/14787)
**Author:** [@nigelmendez](https://community.trooptrack.com/u/nigelmendez)\ **Replies:** 9\ **Last updated:** [October 5, 2026, 6:28pm UTC](https://community.trooptrack.com/t/account-suspended/14787 "2026-10-05T18:28:30Z")
Whenever anyone tries to log into TroopTrack we get the message: “Your TroopTrack account has been suspended for possible abuse. Please contact TroopTrack support to remove the suspension.” We have reached out, but not… --- ## [Achievement/Rank Updates](https://community.trooptrack.com/t/achievement-rank-updates/14786)
**Author:** [@evan.stone](https://community.trooptrack.com/u/evan.stone)\ **Replies:** 3\ **Last updated:** [October 1, 2026, 10:12pm UTC](https://community.trooptrack.com/t/achievement-rank-updates/14786 "2026-10-01T22:12:55Z")
Hi! We are testing out Troop Track after the decision to explore a new software as the one we have is becoming less and less accessible. We noticed that in achievements the ranks all say they are the 2016 version. Does … --- ## [Is anyone else having trouble sending email (2026-09-17 20:00)?](https://community.trooptrack.com/t/is-anyone-else-having-trouble-sending-email-2026-09-17-20-00/14769)
**Author:** [@LowellFilak1](https://community.trooptrack.com/u/LowellFilak1)\ **Replies:** 26\ **Last updated:** [September 24, 2026, 6:32pm UTC](https://community.trooptrack.com/t/is-anyone-else-having-trouble-sending-email-2026-09-17-20-00/14769 "2026-09-24T18:32:19Z")
I am receiving “Delivery Failed” when trying to send a message. Is anyone else having issues? --- ## [SSL Not Working. AGAIN](https://community.trooptrack.com/t/ssl-not-working-again/14782)
**Author:** [@jp1](https://community.trooptrack.com/u/jp1)\ **Replies:** 4\ **Last updated:** [September 22, 2026, 4:12pm UTC](https://community.trooptrack.com/t/ssl-not-working-again/14782 "2026-09-22T16:12:12Z")
Our site is getting This Connection Is Not Private. AGAIN. I’ve sent an email to support. So it’s the start of the program year. I cannot onboard any new users and I cannot communicate with my troop. Really, what is th… --- ## [Event Invites not sending](https://community.trooptrack.com/t/event-invites-not-sending/14771)
**Author:** [@ElisaDuffy](https://community.trooptrack.com/u/ElisaDuffy)\ **Replies:** 1\ **Last updated:** [September 18, 2026, 5:12pm UTC](https://community.trooptrack.com/t/event-invites-not-sending/14771 "2026-09-18T17:12:34Z")
It’s happening again…my event invites are not sending. This happens fairly regularly now. Anyone else? --- ## [New member invites not being received?](https://community.trooptrack.com/t/new-member-invites-not-being-received/14772)
**Author:** [@Jrogers2](https://community.trooptrack.com/u/Jrogers2)\ **Replies:** 1\ **Last updated:** [September 18, 2026, 5:11pm UTC](https://community.trooptrack.com/t/new-member-invites-not-being-received/14772 "2026-09-18T17:11:54Z")
I have a new member who is not receiving their invitation to trooptrack email despite their email being correct. They’ve confirmed it’s not going to their spam folder too. Is this an ongoing issue? --- ## [Document Uploads are not working](https://community.trooptrack.com/t/document-uploads-are-not-working/14671)
**Author:** [@jp1](https://community.trooptrack.com/u/jp1)\ **Replies:** 2\ **Last updated:** [September 7, 2026, 12:25pm UTC](https://community.trooptrack.com/t/document-uploads-are-not-working/14671 "2026-09-07T12:25:29Z")
If I go to Share/Troop Documents and then select Upload a Document, then fill out that form and upload a document, nothing happens. I do not get an error, I never see the progress bar. The page just reloads and shows th… --- ## [Tender Type Addition](https://community.trooptrack.com/t/tender-type-addition/14767)
**Author:** [@ShellySaeger](https://community.trooptrack.com/u/ShellySaeger)\ **Replies:** 0\ **Last updated:** [September 4, 2026, 8:21pm UTC](https://community.trooptrack.com/t/tender-type-addition/14767 "2026-09-04T20:21:29Z")
Is there a way to add a different Tender Type such as “Unit Account”? --- ## [Change of paid subscription leading to cancellation](https://community.trooptrack.com/t/change-of-paid-subscription-leading-to-cancellation/14764)
**Author:** [@RandyTokar](https://community.trooptrack.com/u/RandyTokar)\ **Replies:** 3\ **Last updated:** [August 31, 2026, 8:23pm UTC](https://community.trooptrack.com/t/change-of-paid-subscription-leading-to-cancellation/14764 "2026-08-31T20:23:47Z")
Has anyone else had their account access shut off and subscription cancelled despite paying? We recently switched from an annual to a quarterly plan, paid for the plan, and got notices that our payments failed and our ac… --- ## [Cooking Merit badge needs to be updated](https://community.trooptrack.com/t/cooking-merit-badge-needs-to-be-updated/14762)
**Author:** [@SteveKeck](https://community.trooptrack.com/u/SteveKeck)\ **Replies:** 1\ **Last updated:** [August 27, 2026, 11:00am UTC](https://community.trooptrack.com/t/cooking-merit-badge-needs-to-be-updated/14762 "2026-08-27T11:00:32Z")
The cooking merit badge selection shows “Cooking 2024” and is slightly different than the Scouting USA’s current version. Please update. Thanks! --- ## [New Meeting Scheuduling - Not Working](https://community.trooptrack.com/t/new-meeting-scheuduling-not-working/14761)
**Author:** [@AHGMomAZ](https://community.trooptrack.com/u/AHGMomAZ)\ **Replies:** 7\ **Last updated:** [August 21, 2026, 7:27pm UTC](https://community.trooptrack.com/t/new-meeting-scheuduling-not-working/14761 "2026-08-21T19:27:00Z")
I have attempted to create meetings for our new program year using the New Meeting Schedule option. It didn’t work for me today, and it didn’t work earlier this month when I tried to complete this task. Is it something t… --- ## [SMS Now Available](https://community.trooptrack.com/t/sms-now-available/14246)
**Author:** [@dave](https://community.trooptrack.com/u/dave)\ **Replies:** 21\ **Last updated:** [August 17, 2026, 4:58pm UTC](https://community.trooptrack.com/t/sms-now-available/14246 "2026-08-17T16:58:15Z")
Hi Everyone. A few weeks ago we announced we were working on a true SMS solution to replace the email-to-SMS solution we previously supported. I am happy to announce that this new feature is now available. For only $20 … --- ## [RSVP not showing but scout paid](https://community.trooptrack.com/t/rsvp-not-showing-but-scout-paid/14758)
**Author:** [@KellyLivingston1](https://community.trooptrack.com/u/KellyLivingston1)\ **Replies:** 0\ **Last updated:** [August 7, 2026, 3:14pm UTC](https://community.trooptrack.com/t/rsvp-not-showing-but-scout-paid/14758 "2026-08-07T15:14:00Z")
A scout RSVP’d yes for a campout but did not show up on the RSVP list (for yes, no or undecided) but was able to pay. Now we have a last minute scout we didn’t account for in carpool or grub. This is a big deal for plan… --- ## [Report format change?](https://community.trooptrack.com/t/report-format-change/14756)
**Author:** [@AliciaTrzybinski](https://community.trooptrack.com/u/AliciaTrzybinski)\ **Replies:** 2\ **Last updated:** [August 4, 2026, 6:58pm UTC](https://community.trooptrack.com/t/report-format-change/14756 "2026-08-04T18:58:58Z")
Did something change with report format? It used to be that you could export a report and save it in Excel. When I choose report, I have the following options: I can print from the email to a PDF but I don’t see any w… --- ## [Uploading documents to email Failure](https://community.trooptrack.com/t/uploading-documents-to-email-failure/14754)
**Author:** [@AliciaTrzybinski](https://community.trooptrack.com/u/AliciaTrzybinski)\ **Replies:** 0\ **Last updated:** [July 30, 2026, 1:47pm UTC](https://community.trooptrack.com/t/uploading-documents-to-email-failure/14754 "2026-07-30T13:47:54Z")
Yesterday I was unable to upload documents in an email. It still is not working for me today. Anyone else having this issue? I put in a notice today and hope it will be a quick fix. --- ## [Multiple of same name RSVP](https://community.trooptrack.com/t/multiple-of-same-name-rsvp/14747)
**Author:** [@JenniferBeckmann](https://community.trooptrack.com/u/JenniferBeckmann)\ **Replies:** 0\ **Last updated:** [July 15, 2026, 3:14am UTC](https://community.trooptrack.com/t/multiple-of-same-name-rsvp/14747 "2026-07-15T03:14:27Z")
We are seeing some of our events where people’s RSVP shows duplicate names. Can someone help us troubleshoot what’s going wrong. Thank you --- ## [Email Down 6/12/2026](https://community.trooptrack.com/t/email-down-6-12-2026/14729)
**Author:** [@JohnGrundy](https://community.trooptrack.com/u/JohnGrundy)\ **Replies:** 2\ **Last updated:** [June 13, 2026, 11:33pm UTC](https://community.trooptrack.com/t/email-down-6-12-2026/14729 "2026-06-13T23:33:03Z")
Is anyone else having issues with their email server being down (ie not sending)? John --- ## [Money Book & Accounts Reports - Not Receiving](https://community.trooptrack.com/t/money-book-accounts-reports-not-receiving/14709)
**Author:** [@ShellySaeger](https://community.trooptrack.com/u/ShellySaeger)\ **Replies:** 2\ **Last updated:** [June 13, 2026, 3:45pm UTC](https://community.trooptrack.com/t/money-book-accounts-reports-not-receiving/14709 "2026-06-13T15:45:13Z")
Is anyone else having problems with TroopTrack not emailing the summary for Money Book and Accounts in a CSV file today? --- ## [Workaround to email troop, pack, patrol, or den](https://community.trooptrack.com/t/workaround-to-email-troop-pack-patrol-or-den/14585)
**Author:** [@EricWeitz](https://community.trooptrack.com/u/EricWeitz)\ **Replies:** 2\ **Last updated:** [June 12, 2026, 8:28pm UTC](https://community.trooptrack.com/t/workaround-to-email-troop-pack-patrol-or-den/14585 "2026-06-12T20:28:10Z")
“How do I to communicate with the troop or pack?”, you might wonder given the ongoing TroopTrack email outage. Here’s a workaround until TroopTrack email functionality is restored: Sign in to TroopTrack In top menu, c… --- ## [App Unavailable](https://community.trooptrack.com/t/app-unavailable/14718)
**Author:** [@AmandaCirillo2](https://community.trooptrack.com/u/AmandaCirillo2)\ **Replies:** 1\ **Last updated:** [May 14, 2026, 3:40pm UTC](https://community.trooptrack.com/t/app-unavailable/14718 "2026-05-14T15:40:59Z")
Why is the app no longer available in the App Store? --- ## [TroopTrack Billing Support](https://community.trooptrack.com/t/trooptrack-billing-support/14717)
**Author:** [@JoeWertz](https://community.trooptrack.com/u/JoeWertz)\ **Replies:** 4\ **Last updated:** [May 13, 2026, 5:04pm UTC](https://community.trooptrack.com/t/trooptrack-billing-support/14717 "2026-05-13T17:04:52Z")
Hi TT Folks – Does anyone have any idea who to reach out to at TT to handle invoicing and subscription issues? I have tried “Dave@” and get a bounce back now as well as starting a general ticket for assistance on the si… --- ## [Reminders sent for cancelled meeting](https://community.trooptrack.com/t/reminders-sent-for-cancelled-meeting/14701)
**Author:** [@LawrenceSharp](https://community.trooptrack.com/u/LawrenceSharp)\ **Replies:** 1\ **Last updated:** [April 13, 2026, 3:48pm UTC](https://community.trooptrack.com/t/reminders-sent-for-cancelled-meeting/14701 "2026-04-13T15:48:42Z")
When I cancel a meeting, the reminder email still goes out saying the meeting is happening. Why is this? I cancelled the meeting. It shows cancelled in the calendar. -Lawrence --- ## [Citizenship in the World 2026](https://community.trooptrack.com/t/citizenship-in-the-world-2026/14685)
**Author:** [@CraigPatterson1](https://community.trooptrack.com/u/CraigPatterson1)\ **Replies:** 1\ **Last updated:** [March 12, 2026, 12:29pm UTC](https://community.trooptrack.com/t/citizenship-in-the-world-2026/14685 "2026-03-12T12:29:57Z")
Unable to print properly due to the tables being wrong size and unable to change. --- ## [Sharing the TT Calendar](https://community.trooptrack.com/t/sharing-the-tt-calendar/14589)
**Author:** [@LisaCoffield](https://community.trooptrack.com/u/LisaCoffield)\ **Replies:** 11\ **Last updated:** [March 3, 2026, 11:20pm UTC](https://community.trooptrack.com/t/sharing-the-tt-calendar/14589 "2026-03-03T23:20:17Z")
How do I merge the calendar with my existing Cozi calendar? I know there was a way years ago by copying a URL and pasting it into your calendar, but I cannot seem to find that now. Help! --- ## [URGENT: Custom Domain SSL NOT WORKING!](https://community.trooptrack.com/t/urgent-custom-domain-ssl-not-working/14652)
**Author:** [@jp1](https://community.trooptrack.com/u/jp1)\ **Replies:** 27\ **Last updated:** [January 31, 2026, 12:48pm UTC](https://community.trooptrack.com/t/urgent-custom-domain-ssl-not-working/14652 "2026-01-31T12:48:36Z")
The SSL certificate for our custom domain is not currently working. https://bsatroop13montclair.org/ All browsers are stopping users from going to the site. I can override the browser and go to http, but I cannot get to… --- ## [Locked out - can't renew](https://community.trooptrack.com/t/locked-out-cant-renew/14611)
**Author:** [@LoriOBrien1](https://community.trooptrack.com/u/LoriOBrien1)\ **Replies:** 4\ **Last updated:** [January 20, 2026, 2:20pm UTC](https://community.trooptrack.com/t/locked-out-cant-renew/14611 "2026-01-20T14:20:10Z")
Our AHG troop is having several issues regarding renewal and expiration. We already put in a support ticket on Sunday for the primary issue #1 (see below), but have not gotten any feedback. I have seen at least a simil… --- ## [Newsletter Email on Mobile](https://community.trooptrack.com/t/newsletter-email-on-mobile/14626)
**Author:** [@jp1](https://community.trooptrack.com/u/jp1)\ **Replies:** 2\ **Last updated:** [January 20, 2026, 2:53am UTC](https://community.trooptrack.com/t/newsletter-email-on-mobile/14626 "2026-01-20T02:53:59Z")
Did something change with the email template for the weekly newsletter with regards to how it is viewed on a mobile device? This week’s newsletter appears tiny on a mobile device and does not re-wrap the text for the sma… [Next page](https://community.trooptrack.com/c/uncategorized/1.md?page=1)