# Latest **URL:** https://community.trooptrack.com/latest.md [Latest](https://community.trooptrack.com/latest.md) · [Categories](https://community.trooptrack.com/categories.md) · [Tags](https://community.trooptrack.com/tags.md) --- ## [Welcome to the TroopTrack User Community!](https://community.trooptrack.com/t/welcome-to-the-trooptrack-user-community/8)
**Author:** [@system](https://community.trooptrack.com/u/system)\ **Replies:** 5\ **Last updated:** [July 26, 2017, 3:19pm UTC](https://community.trooptrack.com/t/welcome-to-the-trooptrack-user-community/8 "2017-07-26T15:19:23Z")
Thanks for being a part of the TroopTrack Community. This is the place for TroopTrack users to find answers to questions, to give advice to other users, to discuss features with the TroopTrack staff, and more. Please do… --- ## [Member missing from Members dropdown in Email Screen](https://community.trooptrack.com/t/member-missing-from-members-dropdown-in-email-screen/14785)
**Author:** [@TimMaloney](https://community.trooptrack.com/u/TimMaloney)\ **Replies:** 0\ **Last updated:** [September 23, 2026, 8:00pm UTC](https://community.trooptrack.com/t/member-missing-from-members-dropdown-in-email-screen/14785 "2026-09-23T20:00:35Z")
I went to send an email to a member of our Troop but their name doesn’t appear in the Members dropdown in the Send Email screen. The member is a Scout who has an email address and is listed as active in TroopTrack. --- ## [Is anyone else having trouble sending email (2026-09-17 20:00)?](https://community.trooptrack.com/t/is-anyone-else-having-trouble-sending-email-2026-09-17-20-00/14769)
**Author:** [@LowellFilak1](https://community.trooptrack.com/u/LowellFilak1)\ **Replies:** 25\ **Last updated:** [September 23, 2026, 6:48pm UTC](https://community.trooptrack.com/t/is-anyone-else-having-trouble-sending-email-2026-09-17-20-00/14769 "2026-09-23T18:48:26Z")
I am receiving “Delivery Failed” when trying to send a message. Is anyone else having issues? --- ## [Mini-Store Front for Units](https://community.trooptrack.com/t/mini-store-front-for-units/9753)
**Author:** [@P38CC](https://community.trooptrack.com/u/P38CC)\ **Replies:** 8\ **Last updated:** [September 23, 2026, 5:21pm UTC](https://community.trooptrack.com/t/mini-store-front-for-units/9753 "2026-09-23T17:21:26Z")
Ability to list items (ideally with pictures) and prices for members to order. Examples: Pack - Pinewood Derby Kit $xx.xx Unit - Custom Neckerchief slide = $xx.xx Unit - Custom 2019/20 T-Shirt/Class B = $xx.xx The… --- ## [SSL Not Working. AGAIN](https://community.trooptrack.com/t/ssl-not-working-again/14782)
**Author:** [@jp1](https://community.trooptrack.com/u/jp1)\ **Replies:** 4\ **Last updated:** [September 22, 2026, 4:12pm UTC](https://community.trooptrack.com/t/ssl-not-working-again/14782 "2026-09-22T16:12:12Z")
Our site is getting This Connection Is Not Private. AGAIN. I’ve sent an email to support. So it’s the start of the program year. I cannot onboard any new users and I cannot communicate with my troop. Really, what is th… --- ## [Reset Password Error](https://community.trooptrack.com/t/reset-password-error/14337)
**Author:** [@AliciaHunt](https://community.trooptrack.com/u/AliciaHunt)\ **Replies:** 11\ **Last updated:** [September 23, 2026, 1:52pm UTC](https://community.trooptrack.com/t/reset-password-error/14337 "2026-09-23T13:52:03Z")
Receive an error message when trying to reset a member’s password from the admin side. When member selects “forgot password” they do not receive email. --- ## [Email invites NOT sending - again!](https://community.trooptrack.com/t/email-invites-not-sending-again/14778)
**Author:** [@mariamurphy](https://community.trooptrack.com/u/mariamurphy)\ **Replies:** 5\ **Last updated:** [September 21, 2026, 7:58pm UTC](https://community.trooptrack.com/t/email-invites-not-sending-again/14778 "2026-09-21T19:58:34Z")
Email invites have not been going out the last few days. Anyone know what’s going on? --- ## [Is there a way to onboard folks without email?](https://community.trooptrack.com/t/is-there-a-way-to-onboard-folks-without-email/14776)
**Author:** [@BrendanMeteer](https://community.trooptrack.com/u/BrendanMeteer)\ **Replies:** 3\ **Last updated:** [September 21, 2026, 6:28pm UTC](https://community.trooptrack.com/t/is-there-a-way-to-onboard-folks-without-email/14776 "2026-09-21T18:28:24Z")
Is there a way to onboard folks without email? I can email them myself if I have to… A copy/paste of the invite link from a screen in trooptrack would be enough. --- ## [Cannot update events or modify participation in Scout records](https://community.trooptrack.com/t/cannot-update-events-or-modify-participation-in-scout-records/14777)
**Author:** [@LawrenceSharp](https://community.trooptrack.com/u/LawrenceSharp)\ **Replies:** 2\ **Last updated:** [September 21, 2026, 6:18pm UTC](https://community.trooptrack.com/t/cannot-update-events-or-modify-participation-in-scout-records/14777 "2026-09-21T18:18:12Z")
Hey there, suddenly I can no longer modify events. There is no menu item to edit events, nor to record attendance/participation. Also, I cannot modify an event in a Scout’s record, such as to update service hours or ca… --- ## [Delivery Failed for Send an Email](https://community.trooptrack.com/t/delivery-failed-for-send-an-email/14770)
**Author:** [@LowellFilak1](https://community.trooptrack.com/u/LowellFilak1)\ **Replies:** 3\ **Last updated:** [September 19, 2026, 1:41am UTC](https://community.trooptrack.com/t/delivery-failed-for-send-an-email/14770 "2026-09-19T01:41:38Z")
Send an Email repeatedly fails with Delivery Failed. --- ## [Event Invites not sending](https://community.trooptrack.com/t/event-invites-not-sending/14771)
**Author:** [@ElisaDuffy](https://community.trooptrack.com/u/ElisaDuffy)\ **Replies:** 1\ **Last updated:** [September 18, 2026, 5:12pm UTC](https://community.trooptrack.com/t/event-invites-not-sending/14771 "2026-09-18T17:12:34Z")
It’s happening again…my event invites are not sending. This happens fairly regularly now. Anyone else? --- ## [New member invites not being received?](https://community.trooptrack.com/t/new-member-invites-not-being-received/14772)
**Author:** [@Jrogers2](https://community.trooptrack.com/u/Jrogers2)\ **Replies:** 1\ **Last updated:** [September 18, 2026, 5:11pm UTC](https://community.trooptrack.com/t/new-member-invites-not-being-received/14772 "2026-09-18T17:11:54Z")
I have a new member who is not receiving their invitation to trooptrack email despite their email being correct. They’ve confirmed it’s not going to their spam folder too. Is this an ongoing issue? --- ## [Mobile Apps not working](https://community.trooptrack.com/t/mobile-apps-not-working/14698)
**Author:** [@AmieMalia](https://community.trooptrack.com/u/AmieMalia)\ **Replies:** 8\ **Last updated:** [September 17, 2026, 3:33pm UTC](https://community.trooptrack.com/t/mobile-apps-not-working/14698 "2026-09-17T15:33:08Z")
Hi - it appears that both apps (google and apple) are not working and are completely missing from both app stores. We recently just bought into TroopTrack so this is a bit daunting for us as we’re trying to get parents s… --- ## [How Do I access Troop Track AI Assistant?](https://community.trooptrack.com/t/how-do-i-access-troop-track-ai-assistant/14768)
**Author:** [@jdcocojr](https://community.trooptrack.com/u/jdcocojr)\ **Replies:** 3\ **Last updated:** [September 9, 2026, 9:08pm UTC](https://community.trooptrack.com/t/how-do-i-access-troop-track-ai-assistant/14768 "2026-09-09T21:08:16Z")
How Do I access Troop Track AI Assistant? --- ## [Document Uploads are not working](https://community.trooptrack.com/t/document-uploads-are-not-working/14671)
**Author:** [@jp1](https://community.trooptrack.com/u/jp1)\ **Replies:** 2\ **Last updated:** [September 7, 2026, 12:25pm UTC](https://community.trooptrack.com/t/document-uploads-are-not-working/14671 "2026-09-07T12:25:29Z")
If I go to Share/Troop Documents and then select Upload a Document, then fill out that form and upload a document, nothing happens. I do not get an error, I never see the progress bar. The page just reloads and shows th… --- ## [Tender Type Addition](https://community.trooptrack.com/t/tender-type-addition/14767)
**Author:** [@ShellySaeger](https://community.trooptrack.com/u/ShellySaeger)\ **Replies:** 0\ **Last updated:** [September 4, 2026, 8:21pm UTC](https://community.trooptrack.com/t/tender-type-addition/14767 "2026-09-04T20:21:29Z")
Is there a way to add a different Tender Type such as “Unit Account”? --- ## [Import Scoutbook Adult and Youth files](https://community.trooptrack.com/t/import-scoutbook-adult-and-youth-files/14766)
**Author:** [@BrianKrause3](https://community.trooptrack.com/u/BrianKrause3)\ **Replies:** 1\ **Last updated:** [September 3, 2026, 6:19pm UTC](https://community.trooptrack.com/t/import-scoutbook-adult-and-youth-files/14766 "2026-09-03T18:19:43Z")
I used to go into the old legacy version of Scoutbook and there was an options to export all the Youth and all the Adults. There is no longer the ability to do this. It was under this screen: I’d then go to TroopTrac… --- ## [Change of paid subscription leading to cancellation](https://community.trooptrack.com/t/change-of-paid-subscription-leading-to-cancellation/14764)
**Author:** [@RandyTokar](https://community.trooptrack.com/u/RandyTokar)\ **Replies:** 3\ **Last updated:** [August 31, 2026, 8:23pm UTC](https://community.trooptrack.com/t/change-of-paid-subscription-leading-to-cancellation/14764 "2026-08-31T20:23:47Z")
Has anyone else had their account access shut off and subscription cancelled despite paying? We recently switched from an annual to a quarterly plan, paid for the plan, and got notices that our payments failed and our ac… --- ## [Enhancements for OSG Groups](https://community.trooptrack.com/t/enhancements-for-osg-groups/14765)
**Author:** [@jendarcy.GSM](https://community.trooptrack.com/u/jendarcy.GSM)\ **Replies:** 0\ **Last updated:** [August 31, 2026, 4:06am UTC](https://community.trooptrack.com/t/enhancements-for-osg-groups/14765 "2026-08-31T04:06:47Z")
There are several items in the OSG version of TroopTrack that don’t coincide with information we want and/or need to log for our scouts. -there is no ability to create custom mailing lists in this version (but looks lik… --- ## [Cooking Merit badge needs to be updated](https://community.trooptrack.com/t/cooking-merit-badge-needs-to-be-updated/14762)
**Author:** [@SteveKeck](https://community.trooptrack.com/u/SteveKeck)\ **Replies:** 1\ **Last updated:** [August 27, 2026, 11:00am UTC](https://community.trooptrack.com/t/cooking-merit-badge-needs-to-be-updated/14762 "2026-08-27T11:00:32Z")
The cooking merit badge selection shows “Cooking 2024” and is slightly different than the Scouting USA’s current version. Please update. Thanks! --- ## [New Meeting Scheuduling - Not Working](https://community.trooptrack.com/t/new-meeting-scheuduling-not-working/14761)
**Author:** [@AHGMomAZ](https://community.trooptrack.com/u/AHGMomAZ)\ **Replies:** 7\ **Last updated:** [August 21, 2026, 7:27pm UTC](https://community.trooptrack.com/t/new-meeting-scheuduling-not-working/14761 "2026-08-21T19:27:00Z")
I have attempted to create meetings for our new program year using the New Meeting Schedule option. It didn’t work for me today, and it didn’t work earlier this month when I tried to complete this task. Is it something t… --- ## [Managing Merit Badge Counselors](https://community.trooptrack.com/t/managing-merit-badge-counselors/87)
**Author:** [@dave](https://community.trooptrack.com/u/dave)\ **Replies:** 17\ **Last updated:** [August 20, 2026, 12:39am UTC](https://community.trooptrack.com/t/managing-merit-badge-counselors/87 "2026-08-20T00:39:15Z")
How to Get to Your Merit Badge Counselor List You can get to your counselor list using the Manage badge menu. Click on the "Manage", then scroll down to "Merit Badge Counselors". : Here's what the counselor list loo… --- ## [SMS Now Available](https://community.trooptrack.com/t/sms-now-available/14246)
**Author:** [@dave](https://community.trooptrack.com/u/dave)\ **Replies:** 21\ **Last updated:** [August 17, 2026, 4:58pm UTC](https://community.trooptrack.com/t/sms-now-available/14246 "2026-08-17T16:58:15Z")
Hi Everyone. A few weeks ago we announced we were working on a true SMS solution to replace the email-to-SMS solution we previously supported. I am happy to announce that this new feature is now available. For only $20 … --- ## [Stuck on subscription screen](https://community.trooptrack.com/t/stuck-on-subscription-screen/14689)
**Author:** [@AprilEldridge](https://community.trooptrack.com/u/AprilEldridge)\ **Replies:** 9\ **Last updated:** [August 13, 2026, 5:46pm UTC](https://community.trooptrack.com/t/stuck-on-subscription-screen/14689 "2026-08-13T17:46:10Z")
When I log in to TT, I am automatically directed to the subscription page and I am unable to navigate off of this page. I can, however, toggle between the “payment options” and the “all subscriptions”. I have deleted my… --- ## [Award Cards](https://community.trooptrack.com/t/award-cards/14676)
**Author:** [@sjmarshall](https://community.trooptrack.com/u/sjmarshall)\ **Replies:** 2\ **Last updated:** [August 13, 2026, 1:02am UTC](https://community.trooptrack.com/t/award-cards/14676 "2026-08-13T01:02:20Z")
TroopTrack is apparently not offering the pre-perforated award cards anymore. Has anyone found replacements for them? The best I can find is on Amazon, but the dimensions don’t match the TroopTrack layout. --- ## [Scoutbook - Additional Information in Uploads](https://community.trooptrack.com/t/scoutbook-additional-information-in-uploads/14757)
**Author:** [@MichelleFrink](https://community.trooptrack.com/u/MichelleFrink)\ **Replies:** 3\ **Last updated:** [August 10, 2026, 11:44pm UTC](https://community.trooptrack.com/t/scoutbook-additional-information-in-uploads/14757 "2026-08-10T23:44:41Z")
We prefer TroopTrack; however, it is becoming harder and harder to justify keeping it because we don’t have a way to sync POR and hours ( service, camping, hiking, etc.) As our troop grows, manually adding this informati… --- ## [Where/How do we enter Order of the Arrow (OA) info for members?](https://community.trooptrack.com/t/where-how-do-we-enter-order-of-the-arrow-oa-info-for-members/13407)
**Author:** [@apape](https://community.trooptrack.com/u/apape)\ **Replies:** 7\ **Last updated:** [August 9, 2026, 6:04pm UTC](https://community.trooptrack.com/t/where-how-do-we-enter-order-of-the-arrow-oa-info-for-members/13407 "2026-08-09T18:04:46Z")
I have found the OA Eligibility Report yet still not found where/how we enter OA data for members (i.e. we have several members who are in OA and I see no place to record that). Please help! --- ## [Can not add adult special awards](https://community.trooptrack.com/t/can-not-add-adult-special-awards/14751)
**Author:** [@RudyRosiello](https://community.trooptrack.com/u/RudyRosiello)\ **Replies:** 3\ **Last updated:** [August 9, 2026, 5:52pm UTC](https://community.trooptrack.com/t/can-not-add-adult-special-awards/14751 "2026-08-09T17:52:59Z")
I can’t assign a special award to an adult. My council, and district have a few local awards that youth and registered adults can earn. If I create a custom award in the system I can assign it to youth only jus… --- ## [Girl Scout Adult Training](https://community.trooptrack.com/t/girl-scout-adult-training/14759)
**Author:** [@SherryKirkeeng](https://community.trooptrack.com/u/SherryKirkeeng)\ **Replies:** 0\ **Last updated:** [August 7, 2026, 4:37pm UTC](https://community.trooptrack.com/t/girl-scout-adult-training/14759 "2026-08-07T16:37:23Z")
Background check should expire 1 year after completion not 2. Troop Camp Certification Level 1 (TCC1) should be added Troop Camp Certification Level 2 (TCC2) should be added Youth Protection expires after 1 year --- ## [RSVP not showing but scout paid](https://community.trooptrack.com/t/rsvp-not-showing-but-scout-paid/14758)
**Author:** [@KellyLivingston1](https://community.trooptrack.com/u/KellyLivingston1)\ **Replies:** 0\ **Last updated:** [August 7, 2026, 3:14pm UTC](https://community.trooptrack.com/t/rsvp-not-showing-but-scout-paid/14758 "2026-08-07T15:14:00Z")
A scout RSVP’d yes for a campout but did not show up on the RSVP list (for yes, no or undecided) but was able to pay. Now we have a last minute scout we didn’t account for in carpool or grub. This is a big deal for plan… [Next page](https://community.trooptrack.com/latest.md?page=1)