# Email Formats Different

**URL:** <https://community.trooptrack.com/t/email-formats-different/13732>\
**Category:** TroopTrack Bugs\
**Created:** [January 30, 2024, 2:17am UTC](https://community.trooptrack.com/t/email-formats-different/13732 "2024-01-30T02:17:52Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![JustinWeaver](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.trooptrack.com/justinweaver/32/2437_2.png) [@JustinWeaver](https://community.trooptrack.com/u/JustinWeaver)\
**Post date:** [January 30, 2024, 2:17am UTC](https://community.trooptrack.com/t/email-formats-different/13732/1 "2024-01-30T02:17:52Z")

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In the past, manual and automated emails were formatted with a mobile friendly single column that was centered on the page. That seems to not be happening now so things are oddly justified and formated.

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**Author:** ![AaronStorey](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.trooptrack.com/aaronstorey/32/1953_2.png) [@AaronStorey](https://community.trooptrack.com/u/AaronStorey)\
**Post date:** [January 30, 2024, 3:58pm UTC](https://community.trooptrack.com/t/email-formats-different/13732/2 "2024-01-30T15:58:23Z")

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The formatting changed a bit, there were some back end updates done, but I am not seeing what you are describing. I suppose either way it would be an e-mail to [support@trooptrack.com](mailto:support@trooptrack.com) with screenshots and the raw source of the email so they can figure out what is going on. Perhaps the CSS is not loading properly. I know they have had some issue recently with some internet filters blocking their sub domains.

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**Author:** ![JustinWeaver](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.trooptrack.com/justinweaver/32/2437_2.png) [@JustinWeaver](https://community.trooptrack.com/u/JustinWeaver)\
**Post date:** [February 10, 2024, 3:48pm UTC](https://community.trooptrack.com/t/email-formats-different/13732/3 "2024-02-10T15:48:49Z")

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Here is what I mean…

This is what emails used to look like…

 ![Screenshot 2024-02-10 at 10.46.26 AM](https://canada1.discourse-cdn.com/flex027/uploads/trooptrack/original/2X/6/6e80743361a6bfc398e37e3506875ae1a7635734.jpeg)

This is what they look like now…

 ![Screenshot 2024-02-10 at 10.45.44 AM](https://canada1.discourse-cdn.com/flex027/uploads/trooptrack/original/2X/8/8ae68d22037eff261459a7ce48e87982e9883970.jpeg)

The column style formatting which was very mobile friendly has gone completely.

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<div class="post-metadata">

**Author:** ![AaronStorey](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.trooptrack.com/aaronstorey/32/1953_2.png) [@AaronStorey](https://community.trooptrack.com/u/AaronStorey)\
**Post date:** [February 13, 2024, 4:39pm UTC](https://community.trooptrack.com/t/email-formats-different/13732/4 "2024-02-13T16:39:08Z")

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Dave is aware and is looking into it.

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<div class="post-metadata">

**Author:** ![DaveTabaka](https://avatars.discourse-cdn.com/v4/letter/d/a5b964/32.png) [@DaveTabaka](https://community.trooptrack.com/u/DaveTabaka)\
**Post date:** [April 14, 2026, 8:44pm UTC](https://community.trooptrack.com/t/email-formats-different/13732/5 "2026-04-14T20:44:16Z")

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I posted something recently I recall about email preview/formatting but can’t find the thread.

I also noticed something changed with the email format. Paragraph spacing is removed and all the text runs together now. Not user friendly and hard to read if you have a lot of info to send out to parents.