Might we tweak the various formats emails are sent out into one, similar, sender-screen format?
For example, separate sections for:
2. Reply To:
4. Subject / Message
For the various ways, some of those would be pre-populated and most would have a default answer. Each of those four items has many sub-compnents, options, etc. in order to cover all the bases. It should appear as much the most common email services’ formats. A same-same format would offer the most control but also reduce confusion and errors.
In all cases, emails that go from TT to a youth (be it new or replies, etc.) should also automatically, blindly to the sender, also be cc’d to that youth’s parents.