# Event Refund Button Not Working **URL:** \ **Category:** TroopTrack Bugs\ **Created:** [February 19, 2021, 2:57pm UTC](https://community.trooptrack.com/t/event-refund-button-not-working/11339 "2021-02-19T14:57:10Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![jwatarz](https://avatars.discourse-cdn.com/v4/letter/j/f17d59/32.png) [@jwatarz](https://community.trooptrack.com/u/jwatarz)\ **Post date:** [February 19, 2021, 2:57pm UTC](https://community.trooptrack.com/t/event-refund-button-not-working/11339/1 "2021-02-19T14:57:10Z")
I am trying to refund a scout for an event and the button is not working. ---
**Author:** ![jwatarz](https://avatars.discourse-cdn.com/v4/letter/j/f17d59/32.png) [@jwatarz](https://community.trooptrack.com/u/jwatarz)\ **Post date:** [February 22, 2021, 10:23pm UTC](https://community.trooptrack.com/t/event-refund-button-not-working/11339/2 "2021-02-22T22:23:32Z")
Following up on this issue. I can correct this manually, but want you to be able to see the issue. ---
**Author:** ![Pushkaraj](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.trooptrack.com/pushkaraj/32/3690_2.png) [@Pushkaraj](https://community.trooptrack.com/u/Pushkaraj)\ **Post date:** [February 23, 2021, 12:03am UTC](https://community.trooptrack.com/t/event-refund-button-not-working/11339/3 "2021-02-23T00:03:24Z")
Hi @jwatarz, What is happening when you click the “refund” button? How is it not working? Thanks, David Keener TroopTrack ---
**Author:** ![jwatarz](https://avatars.discourse-cdn.com/v4/letter/j/f17d59/32.png) [@jwatarz](https://community.trooptrack.com/u/jwatarz)\ **Post date:** [February 23, 2021, 12:34am UTC](https://community.trooptrack.com/t/event-refund-button-not-working/11339/4 "2021-02-23T00:34:16Z")
David, Nothing happens at all. I click refund and nothing. Jeremy Watarz | Scoutmaster Wood Badge | N1-330-17 BOY SCOUTS OF AMERICA Colchester Troop 601/ Green Mountain Council M 802-355-6485 [watarz@troop601vt.org](mailto:watarz@troop601vt.org) ---
**Author:** ![Pushkaraj](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.trooptrack.com/pushkaraj/32/3690_2.png) [@Pushkaraj](https://community.trooptrack.com/u/Pushkaraj)\ **Post date:** [February 23, 2021, 4:23pm UTC](https://community.trooptrack.com/t/event-refund-button-not-working/11339/5 "2021-02-23T16:23:59Z")
Hi @jwatarz, What event is this for, and did the person pay using PayPal or a scout account? Thanks, David Keener TroopTrack ---
**Author:** ![jwatarz](https://avatars.discourse-cdn.com/v4/letter/j/f17d59/32.png) [@jwatarz](https://community.trooptrack.com/u/jwatarz)\ **Post date:** [February 23, 2021, 5:20pm UTC](https://community.trooptrack.com/t/event-refund-button-not-working/11339/6 "2021-02-23T17:20:16Z")
2/20 Winter camping. Payment was from scout account. ---
**Author:** ![Pushkaraj](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.trooptrack.com/pushkaraj/32/3690_2.png) [@Pushkaraj](https://community.trooptrack.com/u/Pushkaraj)\ **Post date:** [February 23, 2021, 6:41pm UTC](https://community.trooptrack.com/t/event-refund-button-not-working/11339/7 "2021-02-23T18:41:21Z")
Hi @jwatarz, I went into that event and I was able to experience the same issue. I tried to change the event so the $10 was required to RSVP and still it wouldn’t refund. I’ve gotten this issue over to the tech team and I will update this thread once they have it fixed. Thanks, David Keener TroopTrack ---
**Author:** ![jwatarz](https://avatars.discourse-cdn.com/v4/letter/j/f17d59/32.png) [@jwatarz](https://community.trooptrack.com/u/jwatarz)\ **Post date:** [August 2, 2021, 4:02pm UTC](https://community.trooptrack.com/t/event-refund-button-not-working/11339/8 "2021-08-02T16:02:54Z")
@Keener-Trooptrack , This is still an issue. Event: Camp Richard - Trip to Nantucket I need to refund an attendee and the refund button does nothing. ---
**Author:** ![Pushkaraj](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.trooptrack.com/pushkaraj/32/3690_2.png) [@Pushkaraj](https://community.trooptrack.com/u/Pushkaraj)\ **Post date:** [August 2, 2021, 9:43pm UTC](https://community.trooptrack.com/t/event-refund-button-not-working/11339/9 "2021-08-02T21:43:13Z")
Hi @jwatarz, What user are you wanting to refund? Thanks, David Keener TroopTrack ---
**Author:** ![jwatarz](https://avatars.discourse-cdn.com/v4/letter/j/f17d59/32.png) [@jwatarz](https://community.trooptrack.com/u/jwatarz)\ **Post date:** [August 2, 2021, 11:17pm UTC](https://community.trooptrack.com/t/event-refund-button-not-working/11339/10 "2021-08-02T23:17:04Z")
Lynn C. Jeremy Watarz | Scoutmaster Wood Badge | N1-330-17 BOY SCOUTS OF AMERICA Colchester Troop 601/ Green Mountain Council M 802-355-6485 [watarz@troop601vt.org](mailto:watarz@troop601vt.org) ---
**Author:** ![Pushkaraj](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.trooptrack.com/pushkaraj/32/3690_2.png) [@Pushkaraj](https://community.trooptrack.com/u/Pushkaraj)\ **Post date:** [August 3, 2021, 6:12pm UTC](https://community.trooptrack.com/t/event-refund-button-not-working/11339/11 "2021-08-03T18:12:31Z")
Hi @jwatarz, I was able to go into your account and recreate this issue. I’ve reported this to the tech team. Once they have this issue resolved, then we’ll reach out and let you know. Thanks, David Keener TroopTrack ---
**Author:** ![jwatarz](https://avatars.discourse-cdn.com/v4/letter/j/f17d59/32.png) [@jwatarz](https://community.trooptrack.com/u/jwatarz)\ **Post date:** [September 1, 2021, 7:02pm UTC](https://community.trooptrack.com/t/event-refund-button-not-working/11339/12 "2021-09-01T19:02:09Z")
So what’s the deal. This has been ongoing since February.