# How long do imports generally take to process? **URL:** \ **Category:** Ask a Question\ **Created:** [August 18, 2022, 6:18pm UTC](https://community.trooptrack.com/t/how-long-do-imports-generally-take-to-process/12540 "2022-08-18T18:18:36Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![BenWright](https://avatars.discourse-cdn.com/v4/letter/b/7993a0/32.png) [@BenWright](https://community.trooptrack.com/u/BenWright)\ **Post date:** [August 18, 2022, 6:18pm UTC](https://community.trooptrack.com/t/how-long-do-imports-generally-take-to-process/12540/1 "2022-08-18T18:18:36Z")
I signed up for a trial of TT earlier this week, and the very same day submitted a couple of files for import in order to generate a roster and start kicking the tires. How long does it usually take to process import files? I think I’m on day 4 of waiting now, and I am burning through my trial days without much to show for it yet. ---
**Author:** ![Pack1597](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.trooptrack.com/pack1597/32/3225_2.png) [@Pack1597](https://community.trooptrack.com/u/Pack1597)\ **Post date:** [August 21, 2022, 4:16pm UTC](https://community.trooptrack.com/t/how-long-do-imports-generally-take-to-process/12540/2 "2022-08-21T16:16:36Z")
I am also waiting on on import. The last one took a bit. I requested another this morning, trying to get setup for our first meeting. I haven’t seen anything yet. I don’t want to have to manually type 50 people. ---
**Author:** ![JenniferChildress](https://avatars.discourse-cdn.com/v4/letter/j/d07c76/32.png) [@JenniferChildress](https://community.trooptrack.com/u/JenniferChildress)\ **Post date:** [August 22, 2022, 7:25pm UTC](https://community.trooptrack.com/t/how-long-do-imports-generally-take-to-process/12540/3 "2022-08-22T19:25:38Z")
So the import is not automatic? You submit it and then it is processed by TT? ---
**Author:** ![SRUEDU](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.trooptrack.com/sruedu/32/363_2.png) [@SRUEDU](https://community.trooptrack.com/u/SRUEDU)\ **Post date:** [August 24, 2022, 2:43pm UTC](https://community.trooptrack.com/t/how-long-do-imports-generally-take-to-process/12540/4 "2022-08-24T14:43:48Z")
@dave There are a couple of these same questions here on TT, but I haven’t found an answer yet. Can anyone tell us how long it will take? I submitted mine twice, the first time I’m not 100% certain it went through. But the last one was a week ago and my people haven’t been imported yet. I’m almost to the point of manually entering the new families but I don’t want to end up with double people when the other one gets imported. Thanks! ---
**Author:** ![AaronStorey](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.trooptrack.com/aaronstorey/32/1953_2.png) [@AaronStorey](https://community.trooptrack.com/u/AaronStorey)\ **Post date:** [September 1, 2022, 5:21pm UTC](https://community.trooptrack.com/t/how-long-do-imports-generally-take-to-process/12540/5 "2022-09-01T17:21:17Z")
Send an e-mail to [support@trooptrack.com](mailto:support@trooptrack.com), that may be a faster way to get a response from the TT admins. ---
**Author:** ![Pack1597](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.trooptrack.com/pack1597/32/3225_2.png) [@Pack1597](https://community.trooptrack.com/u/Pack1597)\ **Post date:** [September 1, 2022, 6:20pm UTC](https://community.trooptrack.com/t/how-long-do-imports-generally-take-to-process/12540/6 "2022-09-01T18:20:38Z")
I kept thinking that my user import had not been completed, then went into manage Dens, and there they were under unassigned. ---
**Author:** ![dave](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.trooptrack.com/dave/32/13_2.png) [@dave](https://community.trooptrack.com/u/dave)\ **Post date:** [September 21, 2022, 2:13pm UTC](https://community.trooptrack.com/t/how-long-do-imports-generally-take-to-process/12540/7 "2022-09-21T14:13:13Z")
We normally process imports pretty quickly, but from mid-August to October our support requests go up 1000% and things take longer. We’re a small company, and this year is more difficult than usual because our support guy, David Keener, accepted a new job outside of TroopTrack. ---
**Author:** ![AaronStorey](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.trooptrack.com/aaronstorey/32/1953_2.png) [@AaronStorey](https://community.trooptrack.com/u/AaronStorey)\ **Post date:** [September 22, 2022, 2:05am UTC](https://community.trooptrack.com/t/how-long-do-imports-generally-take-to-process/12540/8 "2022-09-22T02:05:30Z")
@dave, Oh bummer David left, I really liked him. Good luck in finding a replacement.