# Locked out by TLUSA

**URL:** <https://community.trooptrack.com/t/locked-out-by-tlusa/7088>\
**Category:** Uncategorized\
**Created:** [February 20, 2018, 4:06pm UTC](https://community.trooptrack.com/t/locked-out-by-tlusa/7088 "2018-02-20T16:06:25Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![JNathanGrassie](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.trooptrack.com/jnathangrassie/32/1779_2.png) [@JNathanGrassie](https://community.trooptrack.com/u/JNathanGrassie)\
**Post date:** [February 20, 2018, 4:06pm UTC](https://community.trooptrack.com/t/locked-out-by-tlusa/7088/1 "2018-02-20T16:06:25Z")

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We are experiencing a delay in our recharter that the HO is aware off and should be corrected shortly. However our Troop Track account is locked out as well. Since we pay for the full Troop Track version why can we not access any other functions?

My concern is that our data is not ours and Home Office can cut us off even though we are your paying customer not just theirs.