# Loss of access to TroopTrack pages

**URL:** <https://community.trooptrack.com/t/loss-of-access-to-trooptrack-pages/9213>\
**Category:** Uncategorized\
**Created:** [July 25, 2019, 1:42am UTC](https://community.trooptrack.com/t/loss-of-access-to-trooptrack-pages/9213 "2019-07-25T01:42:03Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![KristinRedfield](https://avatars.discourse-cdn.com/v4/letter/k/47e85d/32.png) [@KristinRedfield](https://community.trooptrack.com/u/KristinRedfield)\
**Post date:** [July 25, 2019, 1:42am UTC](https://community.trooptrack.com/t/loss-of-access-to-trooptrack-pages/9213/1 "2019-07-25T01:42:03Z")

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We paid in October 2018 for a year of TroopTrack for our TrailLife troop. Last night I was able to log on and had full functionality, but tonight I have lost all access, with this screen showing. Can someone help direct me to what I need to do to get back the access that we should be having (independent of TrailLifeUSA)?

 ![image](https://canada1.discourse-cdn.com/flex027/uploads/trooptrack/original/2X/d/ddb271f5de60eed2c40dd0d82bdb4a3e9a17ba07.png)

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**Author:** ![Tyler](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.trooptrack.com/tyler/32/2008_2.png) [@Tyler](https://community.trooptrack.com/u/Tyler)\
**Post date:** [July 26, 2019, 6:47pm UTC](https://community.trooptrack.com/t/loss-of-access-to-trooptrack-pages/9213/2 "2019-07-26T18:47:04Z")

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Hi @KristinRedfield,

Can you send us an email at [support@trooptrack.com](mailto:support@trooptrack.com) and we will help you get this sorted out.

Thanks  
Tyler