# NEED INFO: Unable to download from Share menu

**URL:** <https://community.trooptrack.com/t/need-info-unable-to-download-from-share-menu/10111>\
**Category:** TroopTrack Bugs\
**Created:** [February 8, 2020, 2:49pm UTC](https://community.trooptrack.com/t/need-info-unable-to-download-from-share-menu/10111 "2020-02-08T14:49:28Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![KristinYarbrough](https://avatars.discourse-cdn.com/v4/letter/k/91b2a8/32.png) [@KristinYarbrough](https://community.trooptrack.com/u/KristinYarbrough)\
**Post date:** [February 8, 2020, 2:49pm UTC](https://community.trooptrack.com/t/need-info-unable-to-download-from-share-menu/10111/1 "2020-02-08T14:49:29Z")

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Unable to download shared troop documents under the new TroopTrack rollout.

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**Author:** ![dave](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.trooptrack.com/dave/32/13_2.png) [@dave](https://community.trooptrack.com/u/dave)\
**Post date:** [February 16, 2020, 1:57am UTC](https://community.trooptrack.com/t/need-info-unable-to-download-from-share-menu/10111/2 "2020-02-16T01:57:02Z")

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Hi @KristinYarbrough. Can you tell me which document you were having trouble with? This feature is working for me. If it’s all documents that are failing, which browser are you using?

Thanks!

Dave