# New member invites not being received?

**URL:** <https://community.trooptrack.com/t/new-member-invites-not-being-received/14772>\
**Category:** Uncategorized\
**Created:** [September 18, 2026, 12:23pm UTC](https://community.trooptrack.com/t/new-member-invites-not-being-received/14772 "2026-09-18T12:23:24Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Jrogers2](https://avatars.discourse-cdn.com/v4/letter/j/f4b2a3/32.png) [@Jrogers2](https://community.trooptrack.com/u/Jrogers2)\
**Post date:** [September 18, 2026, 12:23pm UTC](https://community.trooptrack.com/t/new-member-invites-not-being-received/14772/1 "2026-09-18T12:23:24Z")

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I have a new member who is not receiving their invitation to trooptrack email despite their email being correct. They’ve confirmed it’s not going to their spam folder too. Is this an ongoing issue?

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**Author:** ![AaronStorey](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.trooptrack.com/aaronstorey/32/1953_2.png) [@AaronStorey](https://community.trooptrack.com/u/AaronStorey)\
**Post date:** [September 18, 2026, 5:11pm UTC](https://community.trooptrack.com/t/new-member-invites-not-being-received/14772/2 "2026-09-18T17:11:54Z")

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Please follow this other thread for updates.

> [@Is anyone else having trouble sending email (2026-09-17 20:00)?](https://community.trooptrack.com/t/is-anyone-else-having-trouble-sending-email-2026-09-17-20-00/14769/4):
>
> Yes, there are several reports of this on a couple different threads. I have also confirmed with my units. I have reported this to TT admins.