# Not receiving e-mails

**URL:** <https://community.trooptrack.com/t/not-receiving-e-mails/1605>\
**Category:** Ask a Question\
**Created:** [May 27, 2016, 11:57am UTC](https://community.trooptrack.com/t/not-receiving-e-mails/1605 "2016-05-27T11:57:39Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![skimatian](https://avatars.discourse-cdn.com/v4/letter/s/13edae/32.png) [@skimatian](https://community.trooptrack.com/u/skimatian)\
**Post date:** [May 27, 2016, 11:57am UTC](https://community.trooptrack.com/t/not-receiving-e-mails/1605/1 "2016-05-27T11:57:40Z")

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I am not receiving e-mail from Troop Track  
I have confirmed my address in my profile  
I have tried to send e-mail to my address using the “non-member” line and just typing it in  
I have turned off all filters on my mailbox  
I have checked my spam folder  
(I am using AOL)  
My wife, who also uses AOL, is getting all the e-mails  
any suggestions?

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**Author:** ![roscoevm](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.trooptrack.com/roscoevm/32/489_2.png) [@roscoevm](https://community.trooptrack.com/u/roscoevm)\
**Post date:** [May 27, 2016, 1:50pm UTC](https://community.trooptrack.com/t/not-receiving-e-mails/1605/2 "2016-05-27T13:50:42Z")

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Did you check in the communication problems section of TroopTrack, there may be some information there (for example you may have inadvertently flagged an email from TT as spam?)

From TrooTrack:  
Emails and texts not going through?  
The most common reasons for members not receiving emails are:

Their email address is not correct  
They reported TroopTrack as an email spammer  
They unsubscribed from all TroopTrack emails  
You can fix all of these problems from this page - just use the buttons in the “Recommended Remedy” column to do that.

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**Author:** ![mlsully2002](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.trooptrack.com/mlsully2002/32/442_2.png) [@mlsully2002](https://community.trooptrack.com/u/mlsully2002)\
**Post date:** [May 27, 2016, 1:54pm UTC](https://community.trooptrack.com/t/not-receiving-e-mails/1605/3 "2016-05-27T13:54:31Z")

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Hi @skimatian,

Thanks for reaching out to us.

At some point, you hit the spam button on one of our emails and it put you on a “Do not Send List”.

I took you off the list so you shouldn’t have this problem any more.

Thank you and have a great day! 🙂

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**Author:** ![RonakPatel2](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.trooptrack.com/ronakpatel2/32/3417_2.png) [@RonakPatel2](https://community.trooptrack.com/u/RonakPatel2)\
**Post date:** [August 1, 2023, 4:00pm UTC](https://community.trooptrack.com/t/not-receiving-e-mails/1605/4 "2023-08-01T16:00:25Z")

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I am facing the same problem. Can someone help remove my email from the “Do not Send List”?

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**Author:** ![AaronStorey](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.trooptrack.com/aaronstorey/32/1953_2.png) [@AaronStorey](https://community.trooptrack.com/u/AaronStorey)\
**Post date:** [August 9, 2023, 10:49pm UTC](https://community.trooptrack.com/t/not-receiving-e-mails/1605/5 "2023-08-09T22:49:53Z")

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An admin user within your TT group can do this. Have them check the Communicate Menu, Settings, Communication Problems, it will show up there if you have listed it as SPAM.