# Parents' info not coming over with transfer

**URL:** <https://community.trooptrack.com/t/parents-info-not-coming-over-with-transfer/2763>\
**Category:** Ask a Question\
**Created:** [September 2, 2016, 3:20pm UTC](https://community.trooptrack.com/t/parents-info-not-coming-over-with-transfer/2763 "2016-09-02T15:20:43Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![saintvahg](https://avatars.discourse-cdn.com/v4/letter/s/bbce88/32.png) [@saintvahg](https://community.trooptrack.com/u/saintvahg)\
**Post date:** [September 2, 2016, 3:20pm UTC](https://community.trooptrack.com/t/parents-info-not-coming-over-with-transfer/2763/1 "2016-09-02T15:20:43Z")

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When I update our roster in TroopTrack by synching with AHG Connect, it is not bringing the new parents over. It looks like the information was entered the same for old families and the new ones in AHG Connect. Any advice???

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**Author:** ![mlsully2002](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.trooptrack.com/mlsully2002/32/442_2.png) [@mlsully2002](https://community.trooptrack.com/u/mlsully2002)\
**Post date:** [September 2, 2016, 3:30pm UTC](https://community.trooptrack.com/t/parents-info-not-coming-over-with-transfer/2763/2 "2016-09-02T15:30:16Z")

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@saintvahg,

I’ve received reports of there being a delay (likely due to traffic). Will you please check again in like an hour and let me know?

Thank you.

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**Author:** ![saintvahg](https://avatars.discourse-cdn.com/v4/letter/s/bbce88/32.png) [@saintvahg](https://community.trooptrack.com/u/saintvahg)\
**Post date:** [September 2, 2016, 4:06pm UTC](https://community.trooptrack.com/t/parents-info-not-coming-over-with-transfer/2763/3 "2016-09-02T16:06:09Z")

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It’s bringing new girls information straight away, just not the parents.  
They are showing as Mother/Father in AHG Connect, so really no clue why  
it’s not working. All our returning families parents transferred just  
fine. I noticed this yesterday and so retried again today,and still  
nothing. Will it just show up in there at some point? After having to  
hand enter everyone’s old/current badges & service stars, I’d hate to have  
to double enter all our families information too…this is why we switched  
to troop track, to avoid all this double entering.

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**Author:** ![saintvahg](https://avatars.discourse-cdn.com/v4/letter/s/bbce88/32.png) [@saintvahg](https://community.trooptrack.com/u/saintvahg)\
**Post date:** [September 5, 2016, 2:21pm UTC](https://community.trooptrack.com/t/parents-info-not-coming-over-with-transfer/2763/4 "2016-09-05T14:21:52Z")

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Still not coming over!

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**Author:** ![EmilyTurner](https://avatars.discourse-cdn.com/v4/letter/e/da6949/32.png) [@EmilyTurner](https://community.trooptrack.com/u/EmilyTurner)\
**Post date:** [September 15, 2016, 1:09am UTC](https://community.trooptrack.com/t/parents-info-not-coming-over-with-transfer/2763/5 "2016-09-15T01:09:55Z")

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I am having the same problem. When do you think this will be fixed?  
I did an update to sync Troop Track with AHG Connect, but the mom’s email and information did not transfer over.  
None of our new families will be able to receive the emails we send through Troop Track.  
Thank you!

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**Author:** ![mlsully2002](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.trooptrack.com/mlsully2002/32/442_2.png) [@mlsully2002](https://community.trooptrack.com/u/mlsully2002)\
**Post date:** [September 15, 2016, 1:44pm UTC](https://community.trooptrack.com/t/parents-info-not-coming-over-with-transfer/2763/6 "2016-09-15T13:44:43Z")

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Currently at the top of the list:

Rails 5 Upgrade  
Some Users Invited Multiple times to events  
CC fees still showing up even if paying with Money Account  
AHG Not Importing Some Parents