# PENDING: Missing Event Item Order **URL:** \ **Category:** TroopTrack Bugs\ **Created:** [February 17, 2020, 9:10pm UTC](https://community.trooptrack.com/t/pending-missing-event-item-order/10268 "2020-02-17T21:10:32Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![watarzp655](https://avatars.discourse-cdn.com/v4/letter/w/a698b9/32.png) [@watarzp655](https://community.trooptrack.com/u/watarzp655)\ **Post date:** [February 17, 2020, 9:10pm UTC](https://community.trooptrack.com/t/pending-missing-event-item-order/10268/1 "2020-02-17T21:10:32Z")
I used the order feature on an event but cannot track the order in the system so show it was paid. I can pass on more info as needed. ---
**Author:** ![dave](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.trooptrack.com/dave/32/13_2.png) [@dave](https://community.trooptrack.com/u/dave)\ **Post date:** [February 21, 2020, 12:04am UTC](https://community.trooptrack.com/t/pending-missing-event-item-order/10268/2 "2020-02-21T00:04:52Z")
Did you look on the Manage -\> Money -\> Orders page to see if the order is there? ---
**Author:** ![watarzp655](https://avatars.discourse-cdn.com/v4/letter/w/a698b9/32.png) [@watarzp655](https://community.trooptrack.com/u/watarzp655)\ **Post date:** [February 21, 2020, 3:38am UTC](https://community.trooptrack.com/t/pending-missing-event-item-order/10268/3 "2020-02-21T03:38:42Z")
I looked and the the order is not there. ---
**Author:** ![dave](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.trooptrack.com/dave/32/13_2.png) [@dave](https://community.trooptrack.com/u/dave)\ **Post date:** [February 21, 2020, 4:16am UTC](https://community.trooptrack.com/t/pending-missing-event-item-order/10268/4 "2020-02-21T04:16:46Z")
Thanks @watarzp655 - do you have an order ID on any transactions? ---
**Author:** ![watarzp655](https://avatars.discourse-cdn.com/v4/letter/w/a698b9/32.png) [@watarzp655](https://community.trooptrack.com/u/watarzp655)\ **Post date:** [February 21, 2020, 1:52pm UTC](https://community.trooptrack.com/t/pending-missing-event-item-order/10268/5 "2020-02-21T13:52:34Z")
This is what I see from the event. [https://i.imgur.com/dj5Hca1.png](https://i.imgur.com/dj5Hca1.png). You will notice there is no order number. It does not show under his account. It also does not have the CSV file view option ( I was able to get through mobile). Which shows payment method but no order #. ---
**Author:** ![watarzp655](https://avatars.discourse-cdn.com/v4/letter/w/a698b9/32.png) [@watarzp655](https://community.trooptrack.com/u/watarzp655)\ **Post date:** [February 27, 2020, 4:55pm UTC](https://community.trooptrack.com/t/pending-missing-event-item-order/10268/6 "2020-02-27T16:55:51Z")
Any update? I am seeing this on order placed today as well. It is not showing up in either my account or my sons. ---
**Author:** ![watarzp655](https://avatars.discourse-cdn.com/v4/letter/w/a698b9/32.png) [@watarzp655](https://community.trooptrack.com/u/watarzp655)\ **Post date:** [February 27, 2020, 4:57pm UTC](https://community.trooptrack.com/t/pending-missing-event-item-order/10268/7 "2020-02-27T16:57:33Z")
Here is the order # 690247-15839-f5c3dee0 ---
**Author:** ![watarzp655](https://avatars.discourse-cdn.com/v4/letter/w/a698b9/32.png) [@watarzp655](https://community.trooptrack.com/u/watarzp655)\ **Post date:** [March 9, 2020, 1:06pm UTC](https://community.trooptrack.com/t/pending-missing-event-item-order/10268/8 "2020-03-09T13:06:55Z")
@dave Can I get a response on this issue! ---
**Author:** ![AaronStorey](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.trooptrack.com/aaronstorey/32/1953_2.png) [@AaronStorey](https://community.trooptrack.com/u/AaronStorey)\ **Post date:** [March 9, 2020, 3:13pm UTC](https://community.trooptrack.com/t/pending-missing-event-item-order/10268/9 "2020-03-09T15:13:33Z")
It is best to tag @dave in responses so he gets a direct e-mail about this thread. Sometimes with all of the threads to follow it can get lost. ---
**Author:** ![dave](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.trooptrack.com/dave/32/13_2.png) [@dave](https://community.trooptrack.com/u/dave)\ **Post date:** [March 10, 2020, 3:15pm UTC](https://community.trooptrack.com/t/pending-missing-event-item-order/10268/10 "2020-03-10T15:15:28Z")
Thanks for the info @watarzp655. I’m looking into it. ---
**Author:** ![dave](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.trooptrack.com/dave/32/13_2.png) [@dave](https://community.trooptrack.com/u/dave)\ **Post date:** [March 12, 2020, 2:07am UTC](https://community.trooptrack.com/t/pending-missing-event-item-order/10268/11 "2020-03-12T02:07:04Z")
@watarzp655 I took a look at your event and went to the Event Items section of the details page. If you look below the summary, you can see the purchase details, including your purchase. ![TroopTrack_-_Scout_Troop_Management_for_the_21st_Century](https://canada1.discourse-cdn.com/flex027/uploads/trooptrack/original/2X/f/f5a12226aadc665cd4749f7303c9a09f02309a53.jpeg) Am I missing something? Sorry this is taking so long to figure out. Dave