# Problems staying logged in

**URL:** https://community.trooptrack.com/t/problems-staying-logged-in/11242
**Category:** TroopTrack Bugs
**Created:** [January 9, 2021, 6:48pm UTC](https://community.trooptrack.com/t/problems-staying-logged-in/11242 "2021-01-09T18:48:46Z")
**Posts on this page:** 6
**Page:** 1

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### Author: ![SumaPenrose](https://avatars.discourse-cdn.com/v4/letter/s/f475e1/32.png) [@SumaPenrose](https://community.trooptrack.com/u/SumaPenrose)
#### Post date: [January 9, 2021, 6:48pm UTC](https://community.trooptrack.com/t/problems-staying-logged-in/11242/1 "2021-01-09T18:48:46Z")

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Since Christmas I’ve had a problem staying logged in to TT. I log in, compose an email and before I can send it I’ve been logged out. This happened to another adult in our troop as well. I tried on my laptop and iPad. Has something changed to make this happen? This has never been an issue before.

Thanks,  
Suma

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### Author: ![AaronStorey](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.trooptrack.com/aaronstorey/32/1953_2.png) [@AaronStorey](https://community.trooptrack.com/u/AaronStorey)
#### Post date: [January 9, 2021, 11:09pm UTC](https://community.trooptrack.com/t/problems-staying-logged-in/11242/2 "2021-01-09T23:09:59Z")

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I have noticed some indeterminate timeout for an active login as well.

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### Author: ![ScottHalley](https://avatars.discourse-cdn.com/v4/letter/s/e95f7d/32.png) [@ScottHalley](https://community.trooptrack.com/u/ScottHalley)
#### Post date: [January 10, 2021, 9:33pm UTC](https://community.trooptrack.com/t/problems-staying-logged-in/11242/3 "2021-01-10T21:33:07Z")

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I’ll add to that. I’ve noticed it for at least a month or so…my Chrome based sessions on Windows 10 Surface continually log out. From discussions I’ve found here that shouldn’t happen.

I also notice it w/ the iPhone app as well, which I don’t think is supposed to happen.

I’m open for any tricks to try, or settings to look at.

Thx  
Scott

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### Author: ![Pushkaraj](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.trooptrack.com/pushkaraj/32/3690_2.png) [@Pushkaraj](https://community.trooptrack.com/u/Pushkaraj)
#### Post date: [January 12, 2021, 12:02am UTC](https://community.trooptrack.com/t/problems-staying-logged-in/11242/4 "2021-01-12T00:02:21Z")

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Hi everybody,

Over the holiday season we added in an auto log off of 30 minutes. This is intended for security and data compliance purposes.

This has been implemented for both the web browser and the application on smartphones.

A downside is a few people have been logged out when drafting an email, but our tech team has been made aware of this issue and is working on getting that fixed.

Thanks,

David Keener  
TroopTrack

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### Author: ![IgorVeksler](https://avatars.discourse-cdn.com/v4/letter/i/41988e/32.png) [@IgorVeksler](https://community.trooptrack.com/u/IgorVeksler)
#### Post date: [January 16, 2021, 3:15am UTC](https://community.trooptrack.com/t/problems-staying-logged-in/11242/5 "2021-01-16T03:15:00Z")

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I may be the only one who wants to know, but why was the 30-minute log out was implemented? Why not add a “keep me logged in” checkbox? Why not give user a choice to opt out from auto log off?

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### Author: ![Pushkaraj](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.trooptrack.com/pushkaraj/32/3690_2.png) [@Pushkaraj](https://community.trooptrack.com/u/Pushkaraj)
#### Post date: [January 18, 2021, 11:30pm UTC](https://community.trooptrack.com/t/problems-staying-logged-in/11242/6 "2021-01-18T23:30:48Z")

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Hi @IgorVeksler,

Those questions are answered here: [Auto Log Out](https://community.trooptrack.com/t/auto-log-out/11245)

Thanks,

David Keener  
TroopTrack