# Scout user not found

**URL:** <https://community.trooptrack.com/t/scout-user-not-found/10695>\
**Category:** Ask a Question\
**Created:** [May 26, 2020, 9:52pm UTC](https://community.trooptrack.com/t/scout-user-not-found/10695 "2020-05-26T21:52:42Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![KerrieHecker](https://avatars.discourse-cdn.com/v4/letter/k/898d66/32.png) [@KerrieHecker](https://community.trooptrack.com/u/KerrieHecker)\
**Post date:** [May 26, 2020, 9:52pm UTC](https://community.trooptrack.com/t/scout-user-not-found/10695/1 "2020-05-26T21:52:42Z")

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after uploading a file to download on IA2.0 for rank and merit badges, I got a record error as “scout user cannot be found”. These scouts have been active for several years and their Member ID is correct. What could this mean?

Thanks!

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**Author:** ![KerrieHecker](https://avatars.discourse-cdn.com/v4/letter/k/898d66/32.png) [@KerrieHecker](https://community.trooptrack.com/u/KerrieHecker)\
**Post date:** [May 26, 2020, 10:02pm UTC](https://community.trooptrack.com/t/scout-user-not-found/10695/2 "2020-05-26T22:02:57Z")

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NVM, I figured it out!