# Sending Emails to a Custom Email Groups outside of TroopTrack

**URL:** <https://community.trooptrack.com/t/sending-emails-to-a-custom-email-groups-outside-of-trooptrack/5799>\
**Category:** Ask a Question\
**Created:** [August 15, 2017, 2:22pm UTC](https://community.trooptrack.com/t/sending-emails-to-a-custom-email-groups-outside-of-trooptrack/5799 "2017-08-15T14:22:24Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![4510003](https://avatars.discourse-cdn.com/v4/letter/4/d78d45/32.png) [@4510003](https://community.trooptrack.com/u/4510003)\
**Post date:** [August 15, 2017, 2:22pm UTC](https://community.trooptrack.com/t/sending-emails-to-a-custom-email-groups-outside-of-trooptrack/5799/1 "2017-08-15T14:22:24Z")

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Hello. I’m a new user.

I have setup a custom email list in troop track. However, when I send to this email outside of trooptrack it does not appear to work.

Does this functionality exist?  
Can I only originate emails from within TroopTrack which forward to members?

Thank you.

Michael

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**Author:** ![mlsully2002](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.trooptrack.com/mlsully2002/32/442_2.png) [@mlsully2002](https://community.trooptrack.com/u/mlsully2002)\
**Post date:** [August 15, 2017, 7:24pm UTC](https://community.trooptrack.com/t/sending-emails-to-a-custom-email-groups-outside-of-trooptrack/5799/2 "2017-08-15T19:24:54Z")

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Hi @4510003,

Make sure the email address you send from is in TroopTrack. Email addresses not in TroopTrack cannot send to TroopTrack email lists as a security measure.

If that’s not the problem, please make sure you copy down the custom email address exactly. It may be a little different than what you are used to.

If you are using the new beta emails feature, it may be a bug.

Let me know if either of my suggestions worked.

Thank you.

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**Author:** ![4510003](https://avatars.discourse-cdn.com/v4/letter/4/d78d45/32.png) [@4510003](https://community.trooptrack.com/u/4510003)\
**Post date:** [August 15, 2017, 7:51pm UTC](https://community.trooptrack.com/t/sending-emails-to-a-custom-email-groups-outside-of-trooptrack/5799/3 "2017-08-15T19:51:38Z")

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Thanks Matt… Yes. my email is in Troop Track. Not sure this is a bug. I should be able to use my email client to be and forward a message to this custom email list. This does not not for us…

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**Author:** ![mlsully2002](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.trooptrack.com/mlsully2002/32/442_2.png) [@mlsully2002](https://community.trooptrack.com/u/mlsully2002)\
**Post date:** [August 16, 2017, 11:04pm UTC](https://community.trooptrack.com/t/sending-emails-to-a-custom-email-groups-outside-of-trooptrack/5799/4 "2017-08-16T23:04:46Z")

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Can you please email me the name of the specific list giving you trouble so I can take a look?

[matt@trooptrack.com](mailto:matt@trooptrack.com)

Thank you.