# Site down?

**URL:** <https://community.trooptrack.com/t/site-down/14801>\
**Category:** Uncategorized\
**Created:** [October 30, 2026, 4:45pm UTC](https://community.trooptrack.com/t/site-down/14801 "2026-10-30T16:45:58Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![ChanceMichaels](https://avatars.discourse-cdn.com/v4/letter/c/ecccb3/32.png) [@ChanceMichaels](https://community.trooptrack.com/u/ChanceMichaels)\
**Post date:** [October 30, 2026, 4:45pm UTC](https://community.trooptrack.com/t/site-down/14801/1 "2026-10-30T16:45:58Z")

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I’m not able to access my dashboard or most of the pages. Logging on takes me to [Your TroopTrack Subscriptions](https://bpsatroop-5thbrooklynscouts.trooptrack.com/subscriptions#), and I am unable to navigate elsewhere. All links turn for a minute and take me back to that page. When I try to type a URL directly into the bar, it links me back to that page.

Is this a known issue? Thanks!

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**Author:** ![AaronStorey](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.trooptrack.com/aaronstorey/32/1953_2.png) [@AaronStorey](https://community.trooptrack.com/u/AaronStorey)\
**Post date:** [October 30, 2026, 6:35pm UTC](https://community.trooptrack.com/t/site-down/14801/2 "2026-10-30T18:35:40Z")

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That typically indicates your subscription is due and needs to be paid.

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**Author:** ![ChanceMichaels](https://avatars.discourse-cdn.com/v4/letter/c/ecccb3/32.png) [@ChanceMichaels](https://community.trooptrack.com/u/ChanceMichaels)\
**Post date:** [October 30, 2026, 8:24pm UTC](https://community.trooptrack.com/t/site-down/14801/3 "2026-10-30T20:24:22Z")

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Thanks, but it also says my renewal date is “October 21, 2027 at 11:59 pm”.

I don’t see a place or button or link to pay, either. Nor the banner we usually see when the renewal date approaches.

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**Author:** ![ChanceMichaels](https://avatars.discourse-cdn.com/v4/letter/c/ecccb3/32.png) [@ChanceMichaels](https://community.trooptrack.com/u/ChanceMichaels)\
**Post date:** [October 30, 2026, 8:25pm UTC](https://community.trooptrack.com/t/site-down/14801/4 "2026-10-30T20:25:09Z")

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(post deleted by author)

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**Author:** ![AaronStorey](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.trooptrack.com/aaronstorey/32/1953_2.png) [@AaronStorey](https://community.trooptrack.com/u/AaronStorey)\
**Post date:** [October 30, 2026, 8:38pm UTC](https://community.trooptrack.com/t/site-down/14801/5 "2026-10-30T20:38:34Z")

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I sent this over to support.