# Site format has changed

**URL:** <https://community.trooptrack.com/t/site-format-has-changed/13627>\
**Category:** Site Feedback\
**Created:** [November 10, 2023, 4:03am UTC](https://community.trooptrack.com/t/site-format-has-changed/13627 "2023-11-10T04:03:37Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![KathyScott1](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.trooptrack.com/kathyscott1/32/3453_2.png) [@KathyScott1](https://community.trooptrack.com/u/KathyScott1)\
**Post date:** [November 10, 2023, 4:03am UTC](https://community.trooptrack.com/t/site-format-has-changed/13627/1 "2023-11-10T04:03:37Z")

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This is what I am seeing. I am not sure if it is a software bug or an issue on my end. Any help appreciated.

 ![Screenshot 2023-11-09 220127](https://canada1.discourse-cdn.com/flex027/uploads/trooptrack/original/2X/8/8867c9d4b9e9882ae461bb7deabede1b54dde985.png)

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**Author:** ![AaronStorey](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.trooptrack.com/aaronstorey/32/1953_2.png) [@AaronStorey](https://community.trooptrack.com/u/AaronStorey)\
**Post date:** [November 12, 2023, 5:43pm UTC](https://community.trooptrack.com/t/site-format-has-changed/13627/2 "2023-11-12T17:43:29Z")

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I literally just had the same issue this morning, the problem is not the site but rather something being blocked on your end. Did you recently setup any parental controls or filtering. I forgot to exempt my device from filtering on my network and that is exactly how the site shows up, something is being blocked.

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**Author:** ![AaronStorey](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.trooptrack.com/aaronstorey/32/1953_2.png) [@AaronStorey](https://community.trooptrack.com/u/AaronStorey)\
**Post date:** [November 12, 2023, 6:11pm UTC](https://community.trooptrack.com/t/site-format-has-changed/13627/3 "2023-11-12T18:11:57Z")

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It is also possible the site SSL certificate expired before it was renewed, I just checked and it was renewed recently.

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**Author:** ![JustinWeaver](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.trooptrack.com/justinweaver/32/2437_2.png) [@JustinWeaver](https://community.trooptrack.com/u/JustinWeaver)\
**Post date:** [November 13, 2023, 7:13pm UTC](https://community.trooptrack.com/t/site-format-has-changed/13627/4 "2023-11-13T19:13:56Z")

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I am seeing the same thing.

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**Author:** ![AaronStorey](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.trooptrack.com/aaronstorey/32/1953_2.png) [@AaronStorey](https://community.trooptrack.com/u/AaronStorey)\
**Post date:** [November 14, 2023, 9:13pm UTC](https://community.trooptrack.com/t/site-format-has-changed/13627/5 "2023-11-14T21:13:17Z")

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@KathyScott1, Were you able to get anywhere with your connection to the TT website?

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**Author:** ![KathyScott1](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.trooptrack.com/kathyscott1/32/3453_2.png) [@KathyScott1](https://community.trooptrack.com/u/KathyScott1)\
**Post date:** [November 16, 2023, 1:25am UTC](https://community.trooptrack.com/t/site-format-has-changed/13627/6 "2023-11-16T01:25:19Z")

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@AaronStorey  
Thank you for asking! I just checked and it is back to normal. I hadn’t changed any parental controls or made changes to filtering. But I no longer have an issue so good news! Thank you for reaching out to help.

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**Author:** ![AaronStorey](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.trooptrack.com/aaronstorey/32/1953_2.png) [@AaronStorey](https://community.trooptrack.com/u/AaronStorey)\
**Post date:** [November 16, 2023, 1:31am UTC](https://community.trooptrack.com/t/site-format-has-changed/13627/7 "2023-11-16T01:31:01Z")

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Glad its working, yea Dave had to do some changes, for some reason some content filter services were blocking one of the sites they use.