# Still in business? **URL:** \ **Category:** Site Feedback\ **Created:** [October 31, 2022, 1:55pm UTC](https://community.trooptrack.com/t/still-in-business/12796 "2022-10-31T13:55:38Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![RichardCherra](https://avatars.discourse-cdn.com/v4/letter/r/e9c0ed/32.png) [@RichardCherra](https://community.trooptrack.com/u/RichardCherra)\ **Post date:** [October 31, 2022, 1:55pm UTC](https://community.trooptrack.com/t/still-in-business/12796/1 "2022-10-31T13:55:38Z")
Is TroopTrack still in business? The phone number on my invoice is disconnected, the customer support page “doesn’t exist” and I can’t get anyone to respond to emails of support or service tickets. ---
**Author:** ![AaronStorey](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.trooptrack.com/aaronstorey/32/1953_2.png) [@AaronStorey](https://community.trooptrack.com/u/AaronStorey)\ **Post date:** [November 1, 2022, 3:20pm UTC](https://community.trooptrack.com/t/still-in-business/12796/2 "2022-11-01T15:20:56Z")
Yes, TroopTrack is still in business. They have recently had an employee move on to other opportunities and are short staffed. They are doing their best to respond to support e-mails. This is their busiest time of year and are short staffed. Did you post your problem into the Community, I have been trying to help as much as I can from my experience with TT, even though I am limited as a user not a staff member? ---
**Author:** ![RichardCherra](https://avatars.discourse-cdn.com/v4/letter/r/e9c0ed/32.png) [@RichardCherra](https://community.trooptrack.com/u/RichardCherra)\ **Post date:** [November 1, 2022, 3:37pm UTC](https://community.trooptrack.com/t/still-in-business/12796/3 "2022-11-01T15:37:01Z")
Hi. I was trying to do a bulk member upload to add new families. We have 20 new scouts so 60 new entries. Formatted the CSV appropriately and submitted for upload. I didn’t get any confirmation it was received nor any responses to emails. No acknowledgment of the ticket I opened either. I closed the ticket after I manually entered the new families yesterday. A little suspect when they took down their contact page and the phone number is disconnected. ---
**Author:** ![RichardCherra](https://avatars.discourse-cdn.com/v4/letter/r/e9c0ed/32.png) [@RichardCherra](https://community.trooptrack.com/u/RichardCherra)\ **Post date:** [November 1, 2022, 3:37pm UTC](https://community.trooptrack.com/t/still-in-business/12796/4 "2022-11-01T15:37:36Z")
BTW - Thanks for your response. ---
**Author:** ![AaronStorey](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.trooptrack.com/aaronstorey/32/1953_2.png) [@AaronStorey](https://community.trooptrack.com/u/AaronStorey)\ **Post date:** [November 1, 2022, 4:04pm UTC](https://community.trooptrack.com/t/still-in-business/12796/5 "2022-11-01T16:04:07Z")
Yea, uploads is one of the things that they are very behind on. I am sure the phone is disconnected because they do not have a full time staff person in the office manning the phones any longer. Their Contact page is a contact form but again that will send a message to the inundated staff. Hopefully when things slow down a bit they will be able to be more responsive. ---
**Author:** ![k6lor](https://avatars.discourse-cdn.com/v4/letter/k/3da27b/32.png) [@k6lor](https://community.trooptrack.com/u/k6lor)\ **Post date:** [November 4, 2022, 9:27pm UTC](https://community.trooptrack.com/t/still-in-business/12796/6 "2022-11-04T21:27:46Z")
Slightly frustrated with 2 critical tickets opened 16 days ago with zero communication… ---
**Author:** ![JanineGillot](https://avatars.discourse-cdn.com/v4/letter/j/a88e57/32.png) [@JanineGillot](https://community.trooptrack.com/u/JanineGillot)\ **Post date:** [November 5, 2022, 1:14am UTC](https://community.trooptrack.com/t/still-in-business/12796/7 "2022-11-05T01:14:03Z")
I have you beat there. I emailed support in September and still haven’t heard back. My issue isn’t critical, though, just annoying. ---
**Author:** ![k6lor](https://avatars.discourse-cdn.com/v4/letter/k/3da27b/32.png) [@k6lor](https://community.trooptrack.com/u/k6lor)\ **Post date:** [November 5, 2022, 4:03pm UTC](https://community.trooptrack.com/t/still-in-business/12796/8 "2022-11-05T16:03:46Z")
Mine had to do with payment issues from the app and finance exports both being borked. Nothing too critical lol.