# Subscription expired **URL:** \ **Category:** Ask a Question\ **Created:** [March 14, 2025, 4:48pm UTC](https://community.trooptrack.com/t/subscription-expired/14388 "2025-03-14T16:48:39Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![SherylCanfield](https://avatars.discourse-cdn.com/v4/letter/s/eb9ed0/32.png) [@SherylCanfield](https://community.trooptrack.com/u/SherylCanfield)\ **Post date:** [March 14, 2025, 4:48pm UTC](https://community.trooptrack.com/t/subscription-expired/14388/1 "2025-03-14T16:48:39Z")
In February, we had trouble renewing our subscription. I finally got a payment to go through and received a payment confirmation receipt. Now we are unable to get into the website because it says subscription expired. How do we correct this? ---
**Author:** ![AaronStorey](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.trooptrack.com/aaronstorey/32/1953_2.png) [@AaronStorey](https://community.trooptrack.com/u/AaronStorey)\ **Post date:** [March 14, 2025, 5:34pm UTC](https://community.trooptrack.com/t/subscription-expired/14388/2 "2025-03-14T17:34:40Z")
Send a message to [support@trooptrack.com](mailto:support@trooptrack.com) include the confirmation receipt. ---
**Author:** ![JustinWeaver](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.trooptrack.com/justinweaver/32/2437_2.png) [@JustinWeaver](https://community.trooptrack.com/u/JustinWeaver)\ **Post date:** [March 17, 2025, 1:17pm UTC](https://community.trooptrack.com/t/subscription-expired/14388/3 "2025-03-17T13:17:17Z")
We have the same issue. I’ll reach out. ---
**Author:** ![DeniseBurbage](https://avatars.discourse-cdn.com/v4/letter/d/858c86/32.png) [@DeniseBurbage](https://community.trooptrack.com/u/DeniseBurbage)\ **Post date:** [August 29, 2025, 2:07am UTC](https://community.trooptrack.com/t/subscription-expired/14388/4 "2025-08-29T02:07:23Z")
We are having the same issue! We just had sign up night, and now all our new scout families are going to a website that isn’t functional. If this was a problem in March, why is it still a problem? We have already sent a message to support. This is so frustrating, and on top of inboxes not working since May. Were they able to get you up and running quickly?