# Support needed: stuck on subscriptions page after renewal

**URL:** https://community.trooptrack.com/t/support-needed-stuck-on-subscriptions-page-after-renewal/14314
**Category:** TroopTrack Bugs
**Created:** [February 5, 2025, 2:16am UTC](https://community.trooptrack.com/t/support-needed-stuck-on-subscriptions-page-after-renewal/14314 "2025-02-05T02:16:06Z")
**Posts on this page:** 2
**Page:** 1

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### Author: ![TonyGambone](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.trooptrack.com/tonygambone/32/3776_2.png) [@TonyGambone](https://community.trooptrack.com/u/TonyGambone)
#### Post date: [February 5, 2025, 2:16am UTC](https://community.trooptrack.com/t/support-needed-stuck-on-subscriptions-page-after-renewal/14314/1 "2025-02-05T02:16:06Z")

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Hi, we recently renewed in January ([100.trooptrack.com](http://100.trooptrack.com)) and the subscription shows as Active, but I’m not able to get past the subscriptions page - every other area of the site redirects me back there.

Additionally, I tried to submit the contact form about this but got an error message.

Any help is appreciated, thanks in advance!

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### Author: ![AaronStorey](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.trooptrack.com/aaronstorey/32/1953_2.png) [@AaronStorey](https://community.trooptrack.com/u/AaronStorey)
#### Post date: [February 5, 2025, 6:46pm UTC](https://community.trooptrack.com/t/support-needed-stuck-on-subscriptions-page-after-renewal/14314/2 "2025-02-05T18:46:23Z")

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You can send an e-mail to [support@trooptrack.com](mailto:support@trooptrack.com).