# Support Question **URL:** \ **Category:** Ask a Question\ **Created:** [February 27, 2024, 1:51am UTC](https://community.trooptrack.com/t/support-question/13764 "2024-02-27T01:51:12Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![Eric](https://avatars.discourse-cdn.com/v4/letter/e/898d66/32.png) [@Eric](https://community.trooptrack.com/u/Eric)\ **Post date:** [February 27, 2024, 1:51am UTC](https://community.trooptrack.com/t/support-question/13764/1 "2024-02-27T01:51:12Z")
Good evening, On February 1, 2024 I submitted a question to TroopTrack Support at both their hello and their [support@trooptrack.com](mailto:support@trooptrack.com) email addresses I have not heard a reply back. Is there a more effective way to reach out to support when there is a question or problem with using the utility when you think reaching out to HQ is the best option? Thank you ---
**Author:** ![AaronStorey](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.trooptrack.com/aaronstorey/32/1953_2.png) [@AaronStorey](https://community.trooptrack.com/u/AaronStorey)\ **Post date:** [February 27, 2024, 2:14am UTC](https://community.trooptrack.com/t/support-question/13764/2 "2024-02-27T02:14:05Z")
@Eric E-mailing [support@trooptrack.com](mailto:support@trooptrack.com) is the appropriate avenue. They have been much more responsive lately as there is a part time support person now working for the company. That being said things can still fall through the cracks and get missed. I would suggest sending the message again. I will also bring it to their attention. What is the general description of the issue so I can let them know? ---
**Author:** ![Eric](https://avatars.discourse-cdn.com/v4/letter/e/898d66/32.png) [@Eric](https://community.trooptrack.com/u/Eric)\ **Post date:** [March 6, 2024, 11:31pm UTC](https://community.trooptrack.com/t/support-question/13764/3 "2024-03-06T23:31:40Z")
Good Afternoon, Thank you for reaching out. I think you are right after a month of waiting it might have fallen through the cracks. I received a text from Dave who said the sign up list was a Unit Permissions issue and that it was resolved. I do not know what exactly that might mean but it seems to be working. This is my first time with a sign up list. Now that I have a list of people I cannot seem to find the ability to send a message to everyone who specifically signed up on the list? Also, I cannot seem to “unvolunteer” someone who put themselves down in error.