# Texts not being received

**URL:** <https://community.trooptrack.com/t/texts-not-being-received/13618>\
**Category:** TroopTrack Bugs\
**Created:** [November 8, 2023, 7:54pm UTC](https://community.trooptrack.com/t/texts-not-being-received/13618 "2023-11-08T19:54:56Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![HillarrieJones](https://avatars.discourse-cdn.com/v4/letter/h/4491bb/32.png) [@HillarrieJones](https://community.trooptrack.com/u/HillarrieJones)\
**Post date:** [November 8, 2023, 7:54pm UTC](https://community.trooptrack.com/t/texts-not-being-received/13618/1 "2023-11-08T19:54:56Z")

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Hi TT,

I have a member who started receiving texts from us via TT but this week she is no longer receiving them. Her cell number and carrier are listed and listed correctly in TT, so we can not figure out why she is not receiving them. The opt’ed out feature is not turned on for her.

Thanks,  
Hillarrie Jones

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**Author:** ![AaronStorey](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.trooptrack.com/aaronstorey/32/1953_2.png) [@AaronStorey](https://community.trooptrack.com/u/AaronStorey)\
**Post date:** [November 8, 2023, 9:00pm UTC](https://community.trooptrack.com/t/texts-not-being-received/13618/2 "2023-11-08T21:00:41Z")

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This issue needs to be e-mailed to [support@trooptrack.com](mailto:support@trooptrack.com), this Community is mostly for users to help other users and is not monitored by TT staff much.