# Troop Track Support not responding RE: comcast email not forwarding

**URL:** <https://community.trooptrack.com/t/troop-track-support-not-responding-re-comcast-email-not-forwarding/12701>\
**Category:** Uncategorized\
**Created:** [September 23, 2022, 12:22pm UTC](https://community.trooptrack.com/t/troop-track-support-not-responding-re-comcast-email-not-forwarding/12701 "2022-09-23T12:22:01Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![MichaelCabral](https://avatars.discourse-cdn.com/v4/letter/m/6bbea6/32.png) [@MichaelCabral](https://community.trooptrack.com/u/MichaelCabral)\
**Post date:** [September 23, 2022, 12:22pm UTC](https://community.trooptrack.com/t/troop-track-support-not-responding-re-comcast-email-not-forwarding/12701/1 "2022-09-23T12:22:01Z")

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Anyone having trouble getting hold of Trooptrack Support ?  
Is there a phone number for Troop Track Support ? Email and Contact Form isn’t working?  
Anyone having problem with their comcast email not coming to them and know what to do to get email flowing through … been troop missing meeting, etc… ?

I tried repeated (3-4) times over past 2-3 weeks to send direct emails and contact us form to Troop Track Support but no response ??? Problem relates to communication from Trooptrack is not going through to my [comcast.net](http://comcast.net) primary email address. I’ve change it to my other alternate address (gmail - not my primary address) and that worked. I’ve patiently awaited a response from trooptrack and crickets!!!

I’ve reached out to Comcast and they needed an IP address for [trooptrack.com](http://trooptrack.com) to remove them from Black List … don’t even know if that’s the issue. The IP address changes when I’ve PING [trooptrack.com](http://trooptrack.com) … I’m not a TECHIE and need help. Saw similar problem in forum Jan 2019 and didn’t see resolution.

Please help if you can… Thanks!

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**Author:** ![AaronStorey](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.trooptrack.com/aaronstorey/32/1953_2.png) [@AaronStorey](https://community.trooptrack.com/u/AaronStorey)\
**Post date:** [September 23, 2022, 2:12pm UTC](https://community.trooptrack.com/t/troop-track-support-not-responding-re-comcast-email-not-forwarding/12701/2 "2022-09-23T14:12:48Z")

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Unfortunately TT is down one staff member and this is their busiest time of year. They are very behind in responding to support requests. Have you double checked Manage - Communications - Settings - Communication Problems?