# Trooptrack reported as spam

**URL:** <https://community.trooptrack.com/t/trooptrack-reported-as-spam/11648>\
**Category:** Uncategorized\
**Created:** [June 23, 2021, 11:24pm UTC](https://community.trooptrack.com/t/trooptrack-reported-as-spam/11648 "2021-06-23T23:24:40Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![SharonCrocker1](https://avatars.discourse-cdn.com/v4/letter/s/e0b2c6/32.png) [@SharonCrocker1](https://community.trooptrack.com/u/SharonCrocker1)\
**Post date:** [June 23, 2021, 11:24pm UTC](https://community.trooptrack.com/t/trooptrack-reported-as-spam/11648/1 "2021-06-23T23:24:41Z")

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According to one of our users, trooptrack shows she reported trooptrack as spam. How do we change it so she can get emails?

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**Author:** ![AaronStorey](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.trooptrack.com/aaronstorey/32/1953_2.png) [@AaronStorey](https://community.trooptrack.com/u/AaronStorey)\
**Post date:** [June 23, 2021, 11:39pm UTC](https://community.trooptrack.com/t/trooptrack-reported-as-spam/11648/2 "2021-06-23T23:39:18Z")

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That would typically be something the end user would need to do with their provider or email system.

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**Author:** ![SharonCrocker1](https://avatars.discourse-cdn.com/v4/letter/s/e0b2c6/32.png) [@SharonCrocker1](https://community.trooptrack.com/u/SharonCrocker1)\
**Post date:** [June 25, 2021, 2:39pm UTC](https://community.trooptrack.com/t/trooptrack-reported-as-spam/11648/3 "2021-06-25T14:39:48Z")

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She said she hit the button to remove Spam report but it didn’t work. I also went in and hit the button and it did nothing, see picture attached.

 ![Screenshot_20210625-093810_Chrome.jpg](https://canada1.discourse-cdn.com/flex027/uploads/trooptrack/original/2X/5/5d1fc7e32593c11c8d04f62737fab3bd04a363c4.jpeg)

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**Author:** ![AaronStorey](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.trooptrack.com/aaronstorey/32/1953_2.png) [@AaronStorey](https://community.trooptrack.com/u/AaronStorey)\
**Post date:** [June 25, 2021, 3:02pm UTC](https://community.trooptrack.com/t/trooptrack-reported-as-spam/11648/4 "2021-06-25T15:02:54Z")

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If you select Remove Spam Report then TT will attempt to send to her again, if it still comes back she will need to contact her e-mail provider to find out why TT keeps getting rejected as SPAM.

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**Author:** ![Tyler](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.trooptrack.com/tyler/32/2008_2.png) [@Tyler](https://community.trooptrack.com/u/Tyler)\
**Post date:** [June 25, 2021, 9:59pm UTC](https://community.trooptrack.com/t/trooptrack-reported-as-spam/11648/5 "2021-06-25T21:59:56Z")

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@SharonCrocker1 , please email us at [support@trooptrack.com](mailto:support@trooptrack.com) and provide the email address of the user who is having the problem and I can look the email up in our email system and hopefully resolve this issue for you.

Thanks,  
Tyler  
TroopTrack