# Unable to download reports- 504 Error Message

**URL:** <https://community.trooptrack.com/t/unable-to-download-reports-504-error-message/14387>\
**Category:** TroopTrack Bugs\
**Created:** [March 12, 2025, 5:57pm UTC](https://community.trooptrack.com/t/unable-to-download-reports-504-error-message/14387 "2025-03-12T17:57:10Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![JulieVo](https://avatars.discourse-cdn.com/v4/letter/j/2acd7d/32.png) [@JulieVo](https://community.trooptrack.com/u/JulieVo)\
**Post date:** [March 12, 2025, 5:57pm UTC](https://community.trooptrack.com/t/unable-to-download-reports-504-error-message/14387/1 "2025-03-12T17:57:10Z")

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Is anyone else getting a 504 bad gateway message when trying to download reports? We are trying to download awards by den and the sessions keeps timing out with the error message. It has been happening since last night.

 ![tt issue](https://canada1.discourse-cdn.com/flex027/uploads/trooptrack/original/2X/9/9d0b2e2e8c2dc23698ee2057d0a8a101fa141c77.jpeg)