# Unable to Print or Send "Detailed Report"

**URL:** <https://community.trooptrack.com/t/unable-to-print-or-send-detailed-report/12413>\
**Category:** TroopTrack Bugs\
**Created:** [July 13, 2022, 6:39pm UTC](https://community.trooptrack.com/t/unable-to-print-or-send-detailed-report/12413 "2022-07-13T18:39:52Z")\
**Posts on this page:** 5\
**Page:** 1

<div class="post-metadata">

**Author:** ![mycrookedcreek](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.trooptrack.com/mycrookedcreek/32/2924_2.png) [@mycrookedcreek](https://community.trooptrack.com/u/mycrookedcreek)\
**Post date:** [July 13, 2022, 6:39pm UTC](https://community.trooptrack.com/t/unable-to-print-or-send-detailed-report/12413/1 "2022-07-13T18:39:52Z")

</div>

I am trying to download a Detailed Report for a girl and I keep getting an error that says “We’re sorry…”

 ![Screen Shot 2022-07-13 at 2.39.00 PM](https://canada1.discourse-cdn.com/flex027/uploads/trooptrack/original/2X/2/289061f17e43deaec63d2e004f7045dd75f4fa02.png)

I get the same error when trying to email the report to a parent.

---

<div class="post-metadata">

**Author:** ![Pushkaraj](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.trooptrack.com/pushkaraj/32/3690_2.png) [@Pushkaraj](https://community.trooptrack.com/u/Pushkaraj)\
**Post date:** [July 13, 2022, 7:26pm UTC](https://community.trooptrack.com/t/unable-to-print-or-send-detailed-report/12413/2 "2022-07-13T19:26:43Z")

</div>

Hi @mycrookedcreek,

I was able to recreate your issue. I’ve reported this to the tech team and they’re working on a fix for this issue.

Once it’s fixed, then I’ll reach out here on this thread.

Thanks,

David Keener  
TroopTrack

---

<div class="post-metadata">

**Author:** ![mycrookedcreek](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.trooptrack.com/mycrookedcreek/32/2924_2.png) [@mycrookedcreek](https://community.trooptrack.com/u/mycrookedcreek)\
**Post date:** [July 13, 2022, 8:29pm UTC](https://community.trooptrack.com/t/unable-to-print-or-send-detailed-report/12413/3 "2022-07-13T20:29:54Z")

</div>

Thank you so much David!

---

<div class="post-metadata">

**Author:** ![Pushkaraj](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.trooptrack.com/pushkaraj/32/3690_2.png) [@Pushkaraj](https://community.trooptrack.com/u/Pushkaraj)\
**Post date:** [July 18, 2022, 5:40pm UTC](https://community.trooptrack.com/t/unable-to-print-or-send-detailed-report/12413/4 "2022-07-18T17:40:58Z")

</div>

Hi @mycrookedcreek,

The tech team was able to fix this issue, so now you’ll have access to those reports and be able to email them.

Thanks,

David Keener  
TroopTrack

---

<div class="post-metadata">

**Author:** ![mycrookedcreek](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.trooptrack.com/mycrookedcreek/32/2924_2.png) [@mycrookedcreek](https://community.trooptrack.com/u/mycrookedcreek)\
**Post date:** [July 18, 2022, 5:55pm UTC](https://community.trooptrack.com/t/unable-to-print-or-send-detailed-report/12413/5 "2022-07-18T17:55:24Z")

</div>

Thank you so much David!! I’ve confirmed it is working 🙂