# Users export to CSV is returns "gateway timeout"

**URL:** <https://community.trooptrack.com/t/users-export-to-csv-is-returns-gateway-timeout/12399>\
**Category:** TroopTrack Bugs\
**Created:** [July 1, 2022, 7:25am UTC](https://community.trooptrack.com/t/users-export-to-csv-is-returns-gateway-timeout/12399 "2022-07-01T07:25:37Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Eoin](https://avatars.discourse-cdn.com/v4/letter/e/f14d63/32.png) [@Eoin](https://community.trooptrack.com/u/Eoin)\
**Post date:** [July 1, 2022, 7:25am UTC](https://community.trooptrack.com/t/users-export-to-csv-is-returns-gateway-timeout/12399/1 "2022-07-01T07:25:37Z")

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If I go to “support”-\>“spreadsheet import/export”-\>“Export to CSV”-\>Users, it fails with the error “504 Gateway Time-out”

The url is:  
[https://troopNNN.trooptrack.com/manage/import.csv?export\_type=Users](https://troopNNN.trooptrack.com/manage/import.csv?export_type=Users)

This used to work for me. Does anyone else have this problem?

Thanks!  
-Eoin

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**Author:** ![Pushkaraj](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.trooptrack.com/pushkaraj/32/3690_2.png) [@Pushkaraj](https://community.trooptrack.com/u/Pushkaraj)\
**Post date:** [July 1, 2022, 4:05pm UTC](https://community.trooptrack.com/t/users-export-to-csv-is-returns-gateway-timeout/12399/2 "2022-07-01T16:05:43Z")

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Hi @Eoin,

The servers have experienced some slowdown issues due to new features being released this week. The good news is that the tech team was able to identify the issue and just released a fix for this, so the servers are back up to speed.

Due to this, you should no longer get a timeout when exporting those users.

Thanks,

David Keener  
TroopTrack

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**Author:** ![Eoin](https://avatars.discourse-cdn.com/v4/letter/e/f14d63/32.png) [@Eoin](https://community.trooptrack.com/u/Eoin)\
**Post date:** [July 2, 2022, 1:22am UTC](https://community.trooptrack.com/t/users-export-to-csv-is-returns-gateway-timeout/12399/3 "2022-07-02T01:22:06Z")

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Yep, that’s working again! Thank you… but it seems that another URL isn’t working any more:  
[https://troopNNN.trooptrack.com/manage/reports/16567.csv](https://troopNNN.trooptrack.com/manage/reports/16567.csv)

I get " We’re sorry, but something went wrong.  
We’ve been notified about this issue and we’ll take a look at it shortly."

If I use ::  
[https://troopNNN.trooptrack.com/manage/reports/16567](https://troopNNN.trooptrack.com/manage/reports/16567)  
this works, but the .csv version doesn’t work anymore. Will you get the .csv version of this report working again?

Thanks!  
-Eoin

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<div class="post-metadata">

**Author:** ![Pushkaraj](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.trooptrack.com/pushkaraj/32/3690_2.png) [@Pushkaraj](https://community.trooptrack.com/u/Pushkaraj)\
**Post date:** [July 4, 2022, 3:30pm UTC](https://community.trooptrack.com/t/users-export-to-csv-is-returns-gateway-timeout/12399/4 "2022-07-04T15:30:08Z")

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Hi @Eoin,

What report are you trying to generate? The link doesn’t take me anywhere.

Thanks,

David Keener  
TroopTrack