# World Conservation Award - Process is stuck calculating

**URL:** <https://community.trooptrack.com/t/world-conservation-award-process-is-stuck-calculating/9751>\
**Category:** TroopTrack Bugs\
**Created:** [November 13, 2019, 9:24pm UTC](https://community.trooptrack.com/t/world-conservation-award-process-is-stuck-calculating/9751 "2019-11-13T21:24:15Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![P38CC](https://avatars.discourse-cdn.com/v4/letter/p/45deac/32.png) [@P38CC](https://community.trooptrack.com/u/P38CC)\
**Post date:** [November 13, 2019, 9:24pm UTC](https://community.trooptrack.com/t/world-conservation-award-process-is-stuck-calculating/9751/1 "2019-11-13T21:24:15Z")

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World Conservation Award - Once 100% completed, it’s Process is stuck calculating.

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**Author:** ![AaronStorey](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.trooptrack.com/aaronstorey/32/1953_2.png) [@AaronStorey](https://community.trooptrack.com/u/AaronStorey)\
**Post date:** [November 13, 2019, 10:14pm UTC](https://community.trooptrack.com/t/world-conservation-award-process-is-stuck-calculating/9751/2 "2019-11-13T22:14:38Z")

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Have you gone out of the person’s profile and gone back in again?

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**Author:** ![P38CC](https://avatars.discourse-cdn.com/v4/letter/p/45deac/32.png) [@P38CC](https://community.trooptrack.com/u/P38CC)\
**Post date:** [November 15, 2019, 10:41pm UTC](https://community.trooptrack.com/t/world-conservation-award-process-is-stuck-calculating/9751/3 "2019-11-15T22:41:48Z")

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Yes, I have 2 Scouts in the state. I have logged off (10+ days in between), reopened, resaved, etc. No change.

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**Author:** ![AaronStorey](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.trooptrack.com/aaronstorey/32/1953_2.png) [@AaronStorey](https://community.trooptrack.com/u/AaronStorey)\
**Post date:** [November 15, 2019, 11:44pm UTC](https://community.trooptrack.com/t/world-conservation-award-process-is-stuck-calculating/9751/4 "2019-11-15T23:44:32Z")

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I would suggest contacting [support@trooptrack.com](mailto:support@trooptrack.com), this sounds like a specific issue not necessarily a system wide bug.

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**Author:** ![dave](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.trooptrack.com/dave/32/13_2.png) [@dave](https://community.trooptrack.com/u/dave)\
**Post date:** [June 9, 2020, 11:26pm UTC](https://community.trooptrack.com/t/world-conservation-award-process-is-stuck-calculating/9751/5 "2020-06-09T23:26:31Z")

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I believe I fixed this a few weeks back - can you confirm @P38CC?