We just signed up for our first year of TroopTrack and would like to get adventure progress for our pack migrated over. I’ve been able to export the advancements from Scoutbook but when attempting to import using the Scoutbook Advancement option, pretty much everything throws an error that starts with “Could not find troop achievement:”. Is there another way to get the achievements imported or am I in for a long slog of manual entry given where we are in the year?
I’m in the same boat. I’m still in trial period and trying to get it to import from Scoutbook Plus to TroopTrack seems to be giving me errors. I’ve tried it almost every way I can think. I’m trying to import as much as I can so I can sell it to the committee next month so we can sign up for the year.
@davidjgriff, @MaryvillePack87CM,
I was waiting to see if anyone else who had used the import process would respond. Unfortunately I have never used it, so can’t offer any help or advice. At this point I would suggest using the Help & Support form from Support - Contact Us, to open a ticket with the TT staff and get help directly.
Circling back on this… I did submit a support ticket and got a pretty quick initial response. I provided the file, as requested on March 18th. Since then I’ve had no updates on the issue and am still unable to import the adventures exported from Scoutbook. I’ve asked a couple times for an update but nothing has been provided. Is this typical of support timelines and communication?
@davidjgriff,
Unfortunately it can take a long time to get some answers from Support. This one will require Dave to take a look and he has been very busy lately. You could still use TT for anything earned that isn’t recorded in SB then once the import happens it will update all of the Scout records with everything past.