Majorly delayed emails

We received a whole slew of messages yesterday that were sent one week prior. Was there an issue with the email server that caused this? I’m concerned about needing to send messages timely, especially about upcoming events. Thank you.

Hi @Emmy_Cho,

Our email server was overloaded this weekend and it took time to process all of the email jobs. It was behind Friday through Sunday. Our tech team addressed the issue Monday morning. And that should all now be fixed.

We are continuously working to make our infrastructure of TroopTrack more and more stable. With the thousands of Troops we service we process hundreds of thousands of emails a week through our software, and even a slight slowdown can cause a major backload of emails.

Thanks,

David Keener
TroopTrack

Thanks for the explanation. But just so you’re aware, these emails were sent on Tuesday, 9/21, and were received on Tuesday, 9/28.

Keener-Trooptrack
September 30

Hi @Emmy_Cho,

Our email server was overloaded this weekend and it took time to process all of the email jobs. It was behind Friday through Sunday. Our tech team addressed the issue Monday morning. And that should all now be fixed.

We are continuously working to make our infrastructure of TroopTrack more and more stable. With the thousands of Troops we service we process hundreds of thousands of emails a week through our software, and even a slight slowdown can cause a major backload of emails.

Thanks,

David Keener
TroopTrack