Yesterday we introduced a new version of TroopTrack (TT4) that we have been working on for several months. Based on feedback we’ve received over the last day I’ve decided to roll back TT4 until December 27th. At that time, we will release TT4 again.
The feedback we received fell into three categories:
- Confusion about changes to the menu structure . Most notably, we replaced the tabs on the member profile page with a drop down menu. That was pretty universally hated. The tabs will come back.
- Broken & missing features. While we tested this release rigorously, obviously it wasn’t enough. We have compiled a list of all the reported problems and will be fixing those prior to releasing again. We will also be doing more testing in areas we now understand we missed. We will also be adding the links to community.trooptrack.com and to our other support features back. Removing them was NOT intentional.
- Emotional reactions to the new look and feel. Some people hated it. Some people loved it. The people who hated it complained that it was hard on the eyes. I’m going to think about this. I don’t know what we will do yet.
I’d like to take a few minutes to explain the goals and strategy behind TT4 - why we did it, what we’re trying to accomplish.
There are three main goals behind TT4:
- Address complaints about our user interface. Many people have told us that TroopTrack looks “old” and doesn’t work as well on mobile devices as our competitors. They also complain about the vertical space used for menus at the top of the page.
- Update the underlying technology used to build our user interface and back end systems so they don’t become antiquated or unsupported.
- Position TroopTrack so we can do more with it in the future. The internet is getting faster and more reliable. Small devices are getting better and better. We want to be positioned to take advantage of these advances so we can bring features to our users that no one else has.
The strategy behind TT4 is simple:
- Minimize the navigational changes as much as possible . We tried to keep the menus the same so that even though the look and feel changed, everything you are used to clicking will still be in roughly the same place.
- Test everything on mobile devices. TT4 works much better on smaller screens.
- Roll it out in a slow time of year. As far as site traffic and support requests go, December is traditionally our slowest time of year.
I appreciate everyone who has reported issues with TT4 over the weekend. We will try it again after Christmas and will do our best to make it a better experience for everyone.