2+ Years and this serious bug has not been responded to

TroopTrack Bugs
1

Hi - I reported this in september 2024, and again in December 2025. This is a real problem and needs to be addressed.

When parents update their info (school, grade, etc.) they can’t change the Patrol- it is not even shown to them as a data field, which is correct. BUT any change they can make (again, school, grade, etc.) and then save it erases the prior patrol. The scout gets moved to unassigned. It’s nuts.

Very easy to duplicate:

Here is what happens:

  1. Scout leader assigns a patrol to a scout;

  2. Parent logs in, and edits the scout profile (maybe updates grade or school).

  3. The Patrol drop down is NOT shown to the parent (makes sense since they should not be changing that), BUT when they save the info they can edit, the Patrol field is reset to none, so the scout is removed from the Patrol.

There appears no way for the parent to avoid this, except not updating any information…

This is a real pain for us as we encourage families to keep info current, but we don’t get notice that the scout is dropped from the patrol, so they miss patrol messages, etc.

2 Likes
2

Interesting, I did not know this. I bet this explains most of the situations where we suddenly find a scout without a patrol! Thanks.

3

It’s so frustrating. You can easily duplicate it by making a “test parent” and “test scout” account. From your leader account, assign the Test Scout to a patrol. Then log out, log in as the Test Parent, change some of your scout’s info, and save it. Go back in as the leader, and now the scout is no longer in a patrol. Will not get emails for the Patrol, show up on reports, etc.

If this happens to you PLEASE submit a support ticket. We need to get this fixed, and I’m annoyed its been well over two years without even a response from TT.