Our emails to our contact address are not working today:
Address not found
Your message wasn’t delivered to contact@packXXX.trooptrack.email because the address couldn’t be found, or is unable to receive mail.
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Having the same issues with our emails using the Inboxes feature. Just tried sending emails into two different Inboxes and got a Undelivered Mail Returned to Sender response.
Unfortunately there are issues that are being looked into.
Any update on this issue? Multiple email addresses are not working (contact and treasurer).
Any updates? We are coming up on recruitment season, and we have been using TT email as the primary way for new members to contact us. Would love to hear an update. . .
I’m also having the same issue. I’m completely new to this but i tried setting up inboxes and nothing was working. But now I can’t send anything to any mailboxes we created. I also just switched everything to sub domain emails.
Also, can anyone point me to more a of distinct user guide on how to set an inbox up from start to finish. Looking through the community forums have proven difficult. Thanks.
@RyanMeier At this time sending messages from an outside e-mail client such as Outlook or Gmail to a TT Mailing list or Inbox is not working. All messages must originate from within the TT website to allow delivery.
I looked and could not find any user guide specific to Inbox setup. I will keep looking and update if I find anything.
Thanks Aaron. I appreciate your help.
My pack just joined and we’re trying to figure out how all of this works so anything will help at this point.
Thanks,
Ryan
@RyanMeier, there are a whole bunch of User Guides for different functions within TT.
Our inboxes, months later, are still not working. Today, emails are failing to send from TT to our members!
Sorry for the delays. The e-mail issues are the top priority. Hopefully in the next week or so that can be figured out.
I was able to send a test e-mail message from within TT, it would seem the system overall is working. Do you have messages just stuck on QM Scheduled?
We had two messages that were sent today. One says “delivery failed.” The second one also said that, and then I clicked to resend it under the “actions” option. It has said “message scheduled for redelivery” for hours now.
I just created a new message and trying again.
edit to add: The latest email says “QM Sent”, but so far, has only shown up in my inbox. I sent it to all members. . .
I experienced the same thing. First send of the message said delivery failed, and then after trying resend message from the drop down, I got the message scheduled for redelivery”.
This occurred on Friday. Our weekly newsletter did go out as normal today (Sunday).
@BradKelly @TimMaloney @DeniseBurbage @RyanMeier @jp1,
Good afternoon all, there is some good news to share. TT development has implemented a fix that seems to have partially fixed the Inbox e-mail issues. So far I have been able to receive several messages to my units contact@subdomain.trooptrack.email address and those messages show up in the Contact Inbox of the TT web interface, accessed from Communicate - Inbox. I did not previously have this Inbox setup and had not created others so I am not sure if others that were setup prior to this fix will also work, please test and report back.
This is a limited fix, it is not currently possible to create new Inboxes nor can I add users to the default contact inbox so no one is notified when a message is sent, I must check in the TT interface.
I am really curious if others were previously setup with notifications do those go out when sending to that inbox address.
I have also observed that messages sent to Mailboxes, and Custom or Magic Mailing lists show up in the Junk folder of the Inbox feature, please let me know if this is also true for your units. I have to change the sort of the Junk folder to show the newest messages first whenever I check that folder.
I have provided a buch of feedback to Development but if other users can also share feedback it can help. As any progress is made I will share.
Check out this other thread for this particular Inbox issue I created.
Thank you Aaron! It does appear that our inboxes are receiving messages as well as sending them to the appropriate addresses when they come in. This is great.
Denise
Messages going to our treasurer inbox, which was created after turning on the subdomain & inboxes settings about a month ago now works. But, email to custom mailing lists isn’t working - they just go to the Junk folder in TT, like you’ve observed.
Of note for the treasurer inbox above, the email received to my mailbox comes from noreply@trooptrack.com , but there is a Reply-To header sent with the correct sender’s email set, so replies will go directly to the sender. Not sure if that is how this should work, since communication with scouts should always include the parent(s) for YPT.
Our inboxes are not working again. The emails are making it to the junk folder, which is better than nothing-maybe. Any word on this?