Hello All -
This morning’s newsletter did not deliver, but I didn’t think much of it.
Now when emails are sent manually via the ‘communicate’, ‘send email’ option, or for event creation/invitations emails are failing to send.
The message in the recent messages page reads “Delivery Failed”
Is anyone else experiencing this?
Thanks in advance,
Itay.
Yes, just posted a bug report about it as well, probably right around the same time you did. 
Hopefully we can get some help…
Glad to hear it’s not just my site.
Hopefully it’s an easy fix.
Thanks for letting me know and good luck with the Pinewood Derby! Miss those days!
Yes, I am as well. I was able to send emails yesterday but not today.
Same thing happening with me for 2 different units.
Yes, happening to our Troop, as well. Emails failed to send, and now stuck in the status “Message scheduled for re-delivery.” after trying to resend.
We’re also having an email issue - our event invites have been stuck as “queued to send” all day. This has happened in past years due to an overloaded email server, perhaps that is the issue here?
I too can not send emails.
I have reached out to TT staff and they are aware of the issue, and are actively working on a fix.
Thank you, @AaronStorey !
Our Troop emails have been “QM Scheduled” since 9:46 central this AM. Are others not able to send emails?
Same here!
Started to fail again early this morning.
@AaronStorey fyi
Experience this issue again, a year later…
Good morning, @JenniferModliszewski, @ieshet , and @nigelmendez,
This issue was fixed late last night by TT support and should be working this morning.
We are also experiencing this currently 1/26/25 @ 4pm. Trying to send invites to an upcoming event but they are not sending. Is there anyone specific we should contact?
It’s happening again - is this an everyone problem, or related to us switching to TT as a custom domain?
Our weekly newsletter failed to send this morning (1/26/25). And a replacement that I just scheduled has been at QM Scheduled status for a while now. I don’t know if it’s going to go out.
@EricMains, you can contact support@trooptrack.com with issues like this, the Community is mostly for members to help members.
@nigelmendez, This seems to be an everyone problem, no it is not related to your switching to custom domain.
@jp1, if it is showing as scheduled then once the problem is fixed it should go out.
There was a problem found and fixed yesterday morning that would have gone into affect about 8am PST. If you were working after that and it is still showing Scheduled then go ahead and let them know at support@trooptrack.com.
Emails are working, it takes a long time for the backlog of messages to clear from the servers queues. A test message I sent at 8:25am PST did just get delivered. Things are flowing again.