@jfrankel,
There were issues recently and they have been fixed. As of this morning TT support confirmed there were no site wide issues with e-mail. Are you having a specific issue you are seeing?
Yes and Iâve used the Contact Form. An email yesterday I sent via gmail did not go out at all. I sent it directly through TT and was successful there. I donât think Iâm the only one
@jfrankel,
Got it, I did see they were discussing this morning that sending from gmail into TT was not working. I just did a bunch more testing and yes there is still an issue with this one particular feature of messaging, which to be fair was your original post that got hijacked by others with other generic e-mail issues that were fixed. This particular issue has not. Sometimes I think specific issues like this get lumped together with other broader issues and then the assumption is that the fix works for everything. I will bring it back to their attention that this specific thing still does not work. While it is a valuable option it is used far less than generating messages from within TT, that is why there has not been as much of an outcry for this specifically.
Thank you â will do
@DaxMeredith, yours is another different issue from the one that was originally posted or even the others in the thread. I would suggest trying to send the message again if you still get stuck at QM Scheduled then use the contact form to support.
Our emails that are sent to subdomain *.trooptrack.email from an email client are also not going through. Can someone unstick this capability?
Thank you.
E-Mails sent to a Mailing List from an outside e-mail system or client are not going through. The TT support team is working on a fix however none has been found so far. The best option for now is to send communication directly from TT to the Mailing Lists.
I am still having these problems. Does anyone know if this is still an open issue that TroopTrack is actively working to resolve? Now that the new year has kicked off, itâs much more of a problem that this functionality still has not been fixed for 7 monthsâŚ
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This is being looked at actively by TT development.
Do we have a good understanding of what ongoing symptoms or issues to be aware of?
At this point send all messages from within TT, anything coming from an outside e-mail client will not go through.
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Our pack published a sign up sheet yesterday, and no one has received an email about it. My den reminder email was supposed to go out this morning. The event says that it did, but no emails have been received. @AaronStorey Can we get this remedied please? Why does this keep happening? We really should get some kind of error message or something to tell us when things arenât going through. As it is now, any time an email is supposed to go out, our team has to monitor to make sure that it does, which adds to our already full plates. Trooptrack was supposed to make this volunteer work easier.
Yes, none of our emails have gone through since around noon on Saturday, 9/27/25. No error message or notification, just sat there in a status of âscheduledâ and then hours and hours later as âdelivery failedâ. This is pretty critical!
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We just noticed our emails havenât gone out for the past couple days 
Ours stopped working right around the same time too (noon 9/27). Nothing is getting through right now.
Potential work around to email issues:
Send outside of trooptrack. Get email addresses from failed email: go to Communicate > Recent Messages and find the failed email, click Read and then copy the emails from the list
.
@DeniseBurbage, @LoriOBrien1, @ChadGarn, @AaronKoop,
I also confirmed the same. I am notifying TT support. Unfortunately sometimes things have problems and of course it is often on the weekend when support is not as available. I did just confirm that Text messages are working, if you have a text subscription you could send any important info that way for now. Also AaronKoopâs suggestion of sending from your own mail client outside of TT is another option.
We are experiencing a number of issues from inability to properly switch to a monthly plan, failure of payment processing, continued notification of subscription renewal to ALL of our families AFTER we renewed, and now the email platform is not working. Has TroopTrack changed ownership? We are also struggling with timely follow up with our support requests. Does anyone have a contact or a direct email that we can reach out to get their attention rather than going into a general support inbox?
SARTI Trooptrack isnât able to send emails!!! 9/30/25
TroopTrack is not sending emails and is impacting communication among scouts. Hope this issue can be fixed ASAP