It looks like emails are not being sent if I try to send them via gmail. I am trying to send to our list group (members@SUBDOMAIN.trooptrack.email). If I send through Troop Track it was successful.
I did a bunch of testing and am noticing the same thing. I will let the TT Admins know.
We are having similar issue new members not getting emails to setup accounts. When I try to send a reset link I get this error.
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I’m having issues with sending calendar invites. I select the attendees but they do not receive an email or calendar invite.
Same issue, event invites are not being sent out when I save after selecting Send Invites: Today. The event page says they were sent out, but nobody got the email.
TT Admins are aware of the issue and working on a resolution.
Any update on this? Calendar invitations are being shown as sent (noticed it on 02/10/25 up to current 02/12) but no one is receiving it.
@RoxanneFabrizio, the system overall is up and running. At this point it may be something specific to your account. Please complete the Support - Contact Us form and let them know what isn’t working, send the specific Event link for them to look into.
Thank you. I just did. We will see what happens.
Our scheduled den meeting reminder emails did not go out this week, even though it said they did. I even adjusted the settings to send it again the next day, and they still didn’t go out. We also set up a new event invite to go out yesterday, and no one has received it. I really hope this gets fixed quickly!!
@DeniseBurbage, the system overall is up and running. At this point it may be something specific to your account. Please complete the Support - Contact Us form and let them know what isn’t working, send the specific Event link for them to look into.
Thanks. I did with two events that emails didn’t go out for.
I did a test for the emails:
- email sent from the Communications tab - it is sent out directly
- Reminder email sent from Event (invite) - it has not arrived yet and it has been more than an hour
- Email sent from the Event (manually sent email) - it is sent out directly
- New user invite - it is sent out directly → Set up password from this email works fine
So far, only the Event reminders are not coming through.
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Calendar event invitations and reminders are not going out for us. Non-event emails are sending as normal.
TT support emailed me that the problem has been resolved but I just created/sent two event invites out and no one has received it unless I used the “email invitees” tab.
@AaronStorey it does not look like it’s account specific. It seems like a lot of accounts are having the same issue as we do.
The Invite and Reminder email issue was fixed early this morning 2/18/25.
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