It looks like emails are not being sent if I try to send them via gmail. I am trying to send to our list group (members@SUBDOMAIN.trooptrack.email). If I send through Troop Track it was successful.
I did a bunch of testing and am noticing the same thing. I will let the TT Admins know.
We are having similar issue new members not getting emails to setup accounts. When I try to send a reset link I get this error.
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I’m having issues with sending calendar invites. I select the attendees but they do not receive an email or calendar invite.
Same issue, event invites are not being sent out when I save after selecting Send Invites: Today. The event page says they were sent out, but nobody got the email.
TT Admins are aware of the issue and working on a resolution.
Any update on this? Calendar invitations are being shown as sent (noticed it on 02/10/25 up to current 02/12) but no one is receiving it.
@RoxanneFabrizio, the system overall is up and running. At this point it may be something specific to your account. Please complete the Support - Contact Us form and let them know what isn’t working, send the specific Event link for them to look into.
Thank you. I just did. We will see what happens.
Our scheduled den meeting reminder emails did not go out this week, even though it said they did. I even adjusted the settings to send it again the next day, and they still didn’t go out. We also set up a new event invite to go out yesterday, and no one has received it. I really hope this gets fixed quickly!!
@DeniseBurbage, the system overall is up and running. At this point it may be something specific to your account. Please complete the Support - Contact Us form and let them know what isn’t working, send the specific Event link for them to look into.
Thanks. I did with two events that emails didn’t go out for.
I did a test for the emails:
- email sent from the Communications tab - it is sent out directly
- Reminder email sent from Event (invite) - it has not arrived yet and it has been more than an hour
- Email sent from the Event (manually sent email) - it is sent out directly
- New user invite - it is sent out directly → Set up password from this email works fine
So far, only the Event reminders are not coming through.
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Calendar event invitations and reminders are not going out for us. Non-event emails are sending as normal.
TT support emailed me that the problem has been resolved but I just created/sent two event invites out and no one has received it unless I used the “email invitees” tab.
@AaronStorey it does not look like it’s account specific. It seems like a lot of accounts are having the same issue as we do.
The Invite and Reminder email issue was fixed early this morning 2/18/25.
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I have had 2 emails (regular not invite/reminder) in the last 7 days that didn’t get sent out/stuck in QM scheduled status. I tried to resend the one from today but still hasn’t been released
Sometimes individual Unit or account issues can prevent messages from going out. Overall the system is up as of 2/25/25. Please use the form at Support - Contact Us to report the issue to TT staff, include as much information as possible who the message was to, how it was generated, etc.
There’s multiple people from different accounts/units complaining about various issues with emails. This is one of the major features that I imagine most people use the system for and if you aren’t carefully paying attention to the send receipts it’s not obvious that emails aren’t going through. There is no bounce back, failure message, etc. This really needs to be a priority.