I am getting notifications for a low balance in my account. The problem is I currently have a zero balance in my account. I think a negative balance notification would be good, but not when you’re sitting at $0.00.
I just talked with our tech team.
They have created a low balance notification as a simple reminder for those users with a low balance. This notification is a message to let troop members know that they can credit their money account. Based off of some troop leader feedback, currently the low balance notifications go out once a week for any account with a balance below $10.
Happy to hear about what kind of feedback you have and we can definitely change that functionality.
I don’t have any problem with the notification, I just don’t see the value for a weekly notification for members who have a balance between $0-$10. The majority of my members accounts have a balance of $0 all year long. In those cases that notification is not helpful but annoying. I can completely understand a negative balance notification. That is where I see more value.
Hey @Tyler I agree with @JustinWeaver. The way we use Money Accounts most of our users stay at $0 most of the time. It would be great if there were a setting to give choice since so many use the system differently.
Aaron and Justin,
This is definitely something we can change. I see what you are saying. What if TroopTrack changed the schedule of the low balance notifications. May I suggest:
- For a balance $0-$10 in a member’s money account, that member will receive a notification once a month.
- For a balance that is below $0, anything negative, we notify that member once a week
Is that something more reasonable? Let me know your thoughts.
That is better than weekly for now but it would be great if this could be put onto the Developers, increasingly long, list of ideas to give Units the choice of how and when to send out balance notifications.
For now we have changed the logic for the zero balance notification as follows:
- money account balance $0-$10 = user will be notified once a month
- money account balance that is below $0, anything negative = user will be notified once a week
In the future we have plans to give leaders the ability to manage notifications, but for now this is a happy medium.
Let me know if you have any questions.