Is there something that has changed with signing in? Used to be, I could leave TT open on a tab on my computer and I would stay signed in. Now, it seems I need to log in several times a day. If I leave the tab for a couple of hours and come back, I have to sign in. This is relatively new problem for…

Yes. [image] Auto Log Out Product Updates Hi TroopTrack Community, We’ve recently implemented an auto logout of TroopTrack. What this does is after 60 minutes of inactivity the user will automatically be signed out of TroopTrack. Why? We …

The auto logout feature NEEDS to be amended. On multiple occasions since it has been implemented, I have attempted to send an email to my Troop only to have the entire email disappear when I hit submit. I knew nothing about the 30 minute auto logout when it first started happening, so I learned to…

@Pushkaraj I agree. My TC was so upset, she was typing the troop newsletter and it logged her out TWICE and each time she lost all her work. I get the inactive concept, but is there a way to change it so that if you are actually working in something like sending mail that it will pause it or save i…

Hi Everyone, I’ve already made our tech team aware of the auto log out not recognizing when you’re typing an email and they’re working on a fix for it. For now the best practice is to save a draft and save often, or type out your email in a place like “word” or google docs. I will attach this thr…

@Pushkaraj THANK YOU!! You rock!

Hey David, Just another note to add, my TC and Events Coordinator have been signed out while creating an Event on the Calendar. Don’t know if that’s the same kind of issue as e-mail, but if it was, wanted to give your tech team a head’s up to see if that could be addressed as well? Thanks, Crissi …

@Pushkaraj , Perhaps a different direction and perspective to keep the security of the 30 min logout but flexibility to those of us working in TT for long periods of time but with breaks greater than 30 min at times. Many systems have an option at login to check a box saying something like Keep Me …

@Pushkaraj I thought you and Aaron would laugh at this. I had another mom who was frustrated about losing her email. She thought she hit the save as draft and it didn’t save. (We think it was because she hit the button after her 30 min was up). Her response to the 30 min sign out is below. I had to …

It’s more than just the email issue… 30 minutes is too short. Please extend the time, make it an admin-level configuration, and remove the feature until TT figures out how to deploy it in a way that meets user needs.

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Pushkaraj January 14, 2021, 5:50pm 3

Hi @SRUEDU,

Yes please see this post.

Thanks,

David Keener
TroopTrack

Topic		Replies	Views
Auto Log Out Product Updates	17	721	February 11, 2021
Problems staying logged in TroopTrack Bugs	5	446	January 18, 2021
Remember Me and Inactivity Timeouts Bug Fix Product Updates	3	440	January 7, 2024
Automatically save draft emails and announcements, please! Ideas	2	422	December 14, 2020
NEED INFO: Email during IPhone use TroopTrack Bugs	3	308	February 16, 2020

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