character in email sent to mailing list from Outlook

Site Feedback
1

So I just tried the feature to send emails for a ‘standard’ email client (in this case Outlook) to the trooptrack mailing list. It worked, but showed the  character in several places… like this:

Troop Committee,

Â

Did you know you can send emails from your normal email client to the troop track mailing lists?

Â

Like this one I just sent from Outlook on my computer to: troop322_committee@trooptrack.com

Â

If you send to that email it will go to the following people.

Â

Is that a bug, or some kind of user error on my part?

  • Alon
2

Hi @AlonWiedenman,

Does this happen after the email has been sent. For example; are you sending to someone who uses outlook and when they get the email it looks like that?

Or is this before sending? IE: You type the email in the mail client in TT and then copy and paste to outlook?

Thanks,

David Keener
TroopTrack

3

I used Outlook to send it to troop322_committee@trooptrack.com. When I opened the email either in Outlook or the google mail website it showed the special characters.

4

Hi Alon,

I tested this issue in a few different ways.

  1. I used your exact text you sent (removed the weird A’s), and sent it to my outlook email. This is what I got:

image
image1856×996 141 KB

There’s not any weird A’s with an accent mark.

  1. I then tested this out using a lot of A’s in a single message.

image
image1858×1166 100 KB

I still wasn’t able to recreate it. It looks this way in both my Outlook and gmail services. I had it send to both and sent to a custom mailing list that only had me as the recipient. I sent it both times from my outlook client.

Is there a step I’m missing to recreate this issue?

Have you tried sending another message and getting this error again?

Thanks,

David Keener
TroopTrack

5

David,

I tested it again to, and couldn’t reproduce it. Not sure where to go from here. I doubt it will help but here are some screenshots…

The email I sent, from my Sent Mail:

image
image1152×648 21.3 KB

The email I received, viewed in Outlook:

image
image731×892 29.9 KB

The email I received, viewed in gmail via Chrome on Windows 10:

image
image501×622 17.4 KB

Note that the two examples of the email I received are not the same email. One is from my personal email, and the is from the troop track list server. I am not sure why my search’s are returning different emails, but that may be the key to the puzzle? Perhaps the email showing from me that goes out is fine, and the list server one has the issue?

But that theory doesn’t hold either, because the test I just sent doesn’t have the issue for either the list server one or the one from me.

It looks like whatever the issue was has resolved itself. I am curious though, why do I get emails both from me and from list server, in addition to the “Email delivery confirmation” one?

  • Alon
6

Hi @AlonWiedenman,

It may have just been a one time error then.

I’m not quite understanding what you mean by “from list server”. When I send an email I get the delivery confirmation and (if I’m on that email list) then I get the email that was sent. Are you getting 3 emails?

Thanks,

David Keener
TroopTrack

7

I wonder if this has to do with the text encoding your Outlook is using, maybe try different encoding options see if you get different results? In my experience sending an e-mail from an outside client or system through TT like this hasn’t had the greatest results. It is far better now than it used to be though.

8

Take a look at the email I received as view in outlook, the from is list-server at trooptrack

  • Alon
9

Hi @AlonWiedenman,

Yes the email that users receive goes through TroopTrack servers. This is from the list-server. The emails goes through TT servers whether the email is sent from your client or from TT. Like shown below:

image
image1906×1146 118 KB

Then the user who sent the email gets a confirmation email from the TroopTrack server. This email confirms that your email went through.

Thanks,

David Keener
TroopTrack

10

So… assuming I am on the distribution list… if I send one email I should get 3 emails?

  1. The “real” email, from myself
  2. The email from list-server
  3. The confirmation email

I don’t actually see that happening though. Most of the time I get the “real” email and the confirmation email. It’s not clear to me when the list-server is and is not sent, or perhaps I am just misunderstanding something.

  • Alon