Achievement list not showing current rank

TroopTrack Bugs
1

I ranked up all of the dens in our pack (edited the den and changed the rank). Most of the dens behaved as expected and users are able to see their new achievement that are not complete and they can start working. (All good) But two of the dens did not behave as expected. The achievement list does not show their new list. I even went into each scout and changed the rank manually, but still no luck.

2

Hi @cspk297admn,

I’d love to further help you out with this issue.

Which Dens is this occurring to, and what rank is being changed?

Thanks,

David Keener
TroopTrack

3

Hi David,

This is happening with Den 1 and Den 3. Den 1 is going from Wolves to Bears and Den 3 is from Bears to Webelos.

The really odd thing is that den 7 also went from Wolves to Bears and it worked just fine.

Thanks,

Steve

4

Hi @cspk297admn,

I was able to move a member into Den 3 and the Webelos popped up for him. I clicked “promote”, then selected one, and moved him to that den. Went under his achievements and he had the webelos under it after that. (I moved him back to the den he’s supposed to be in after that).

I’m just trying to get a clearer picture of what you did for the others in those Dens? How did they get promoted? What steps did you take?

Thanks,

David Keener
TroopTrack

5

Hi David,
The steps I previously did was to edit the den and changed the rank (and name) for the den. This worked for the other dens.

I did attempt to create a new den and “promote” everyone to the new den but that didn’t seem to work at all. (They all stayed in the current den)

I suspect that you moved Xavier. I that he now has the bear achievements listed. I guess that moving the scouts one at a time could be done as a work around. It seems like there should be a way to promote the den without actually changing the scouts to a new den.

Thanks,

Steve

6

Hi @cspk297admn,

The way that Dens were designed is to stay at their specific level, and to move people from one Den to the next, so in order to promote people it works best to click on the “promote” button that’s associated with that Den, choose who gets promoted, make sure they’re moving to the proper Den (in the top of the box it’ll let you select which Den to move them to), and then click “promote” again to promote those individuals.

When that happens, then the Webelos, or the next level, should show up under their “achievements” tab.

With the promote button, you can move multiple at a time. Dens/Troops/etc just weren’t designed to promote the whole den in such a way. That is why it worked with some, and didn’t work with others.

Thanks,

David Keener
TroopTrack