Active Scout Missing in TroopTrack

I just noticed that I have an active scout who is not showing up in TroopTrack. I looked in De-Activated and he is not there either. At this point I’m not sure exactly when his user account disappeared. I’m guessing it may have been an accidental delete. Can you recovery his record? I can provide the name of the scout upon your reply, since I assume this question will be public.