There is a big site wide service area issue, any hours not tied to a calendar event are gone. They are working to restore it. Happened just before Thanksgiving, so yes you did used to be able to see it!
The hours listed per level under Manage Service Stars does not match the number of hours for each individual under Participation and Service
Can you email me at email@example.com and let me know of several specific girls whose hours don’t match? That way I can take a look at it and figure out where the problem is.
Also, I apologize for taking so long to get back to you on this. I was out of the office part of last week with food poisoning and then my computer broke over the weekend, so it has taken me awhile to get caught up!