Badge Book Missing

For some reason, one of my members, their badge book is missing and it won’t display the available badges for her so I can go in and enter the badges she has gotten.

First thing that comes to mind is the youth check mark in the users profile has mistakenly been removed Beyond that this will require an e-mail to as it is beyond the ability of Community members to help with issues related to specific users. I would suggest including links to the user, their name and what specific page you are using to try and add the badges.