We have a few Scouts who are not receiving emails sent through TT. I’ve checked the emails and done test emails. Apparently the family was receiving emails prior to the outage but is no longer receiving emails. If someone could direct me to a fix for this, I’d appreciate it!
First thing to check is Communicate - Settings - Communication Problems, if they have unsubscribed it will show up there. If that doesn’t show anything then it will require a Help & Support ticket to be entered from the Support - Contact Us page. I know they are working on a way to fix accounts that have this issue. Unfortunately the only immediate fix would be for the user to setup a new e-mail address and use that temporarily.
Thank you very much.