Event Refund Button Not Working

I am trying to refund a scout for an event and the button is not working.

Following up on this issue. I can correct this manually, but want you to be able to see the issue.

Hi @jwatarz,

What is happening when you click the “refund” button? How is it not working?

Thanks,

David Keener
TroopTrack

David,

Nothing happens at all. I click refund and nothing.

Jeremy Watarz |

Scoutmaster
Wood Badge | N1-330-17
BOY SCOUTS OF AMERICA
Colchester Troop 601/ Green Mountain Council
M 802-355-6485
watarz@troop601vt.org

Hi @jwatarz,

What event is this for, and did the person pay using PayPal or a scout account?

Thanks,

David Keener
TroopTrack

2/20 Winter camping. Payment was from scout account.

Hi @jwatarz,

I went into that event and I was able to experience the same issue. I tried to change the event so the $10 was required to RSVP and still it wouldn’t refund.

I’ve gotten this issue over to the tech team and I will update this thread once they have it fixed.

Thanks,

David Keener
TroopTrack