Event Refund Button Not Working

TroopTrack Bugs
#1

I am trying to refund a scout for an event and the button is not working.

#2

Following up on this issue. I can correct this manually, but want you to be able to see the issue.

#3

Hi @jwatarz,

What is happening when you click the “refund” button? How is it not working?

Thanks,

David Keener
TroopTrack

#4

David,

Nothing happens at all. I click refund and nothing.

Jeremy Watarz |

Scoutmaster
Wood Badge | N1-330-17
BOY SCOUTS OF AMERICA
Colchester Troop 601/ Green Mountain Council
M 802-355-6485
watarz@troop601vt.org

#5

Hi @jwatarz,

What event is this for, and did the person pay using PayPal or a scout account?

Thanks,

David Keener
TroopTrack

#6

2/20 Winter camping. Payment was from scout account.

#7

Hi @jwatarz,

I went into that event and I was able to experience the same issue. I tried to change the event so the $10 was required to RSVP and still it wouldn’t refund.

I’ve gotten this issue over to the tech team and I will update this thread once they have it fixed.

Thanks,

David Keener
TroopTrack

#8

@Keener-Trooptrack ,

This is still an issue. Event: Camp Richard - Trip to Nantucket
I need to refund an attendee and the refund button does nothing.

#9

Hi @jwatarz,

What user are you wanting to refund?

Thanks,

David Keener
TroopTrack

#10

Lynn C.

Jeremy Watarz |

Scoutmaster
Wood Badge | N1-330-17
BOY SCOUTS OF AMERICA
Colchester Troop 601/ Green Mountain Council
M 802-355-6485
watarz@troop601vt.org

#11

Hi @jwatarz,

I was able to go into your account and recreate this issue. I’ve reported this to the tech team. Once they have this issue resolved, then we’ll reach out and let you know.

Thanks,

David Keener
TroopTrack

#12

So what’s the deal. This has been ongoing since February.