One of our families stepped out of the troop for a year and now are back. However they cannot remember their login and password . How can we help them?
First you must make sure if they were Deactivated you Re-Activate them. Then from the Manage, Members, User Accounts page find them and click the Reset Password link. They will get an e-mail to reset their password. They can always click the I forgot my password link from the login page but we as admins can reset it for them.